Bashas' Lead Accounts Receivable Associate -… at Raley's · Chandler

Who We Are

Bashas’ is a family-owned, regional grocer that operates in Arizona, New Mexico and serves four Tribal Nations under five well-known brands including Bashas’, Food City, AJ’s Fine Foods, Eddie’s Country Store, and Bashas’ Diné supermarkets. Founded in 1932, Bashas’ has a rich history of serving communities with quality products and great customer service.

Shared values led Bashas’ to join The Raley’s Companies in 2021, strengthening our business through technological advancements, shared learning, leadership development, and new offerings. With more than 21,000 team members, we are united by a higher purpose: to deliver quality offerings, exceptional service, and to do right by our people, communities, and planet.

Position Purpose

As a Lead Accounts Receivable Specialist, you will play a critical role in ensuring the accuracy of customer accounts while helping drive exceptional service and operational excellence across the organization. This position is ideal for an experienced Accounts Receivable professional who enjoys solving complex customer account issues, analyzing financial data, improving processes, and serving as a trusted resource for team members and business partners.

You will act as a subject matter expert within Accounts Receivable, providing guidance, training, and support to the team while partnering with customers and internal departments to resolve issues, improve cash flow, and enhance the overall customer experience. Your ability to combine strong accounting knowledge with outstanding customer service and problem-solving skills will be key to your success.

Perks & Benefits

• Competitive compensation, paid weekly
• Retirement Savings Plan
• Medical, dental, and vision insurance for yourself and eligible dependents
• Paid time off
• Family leave and time off
• Life insurance
• Store and discount programs
• Growth and Development opportunities, including scholarship opportunities for team members and their dependents
• Employee Assistance Program (free financial, legal, and mental health services)
• On-site Culture Club events and Community Engagement opportunities

What You'll Do & How You'll Make a Difference

• Serve as the subject matter expert (SME) for Accounts Receivable processes, providing guidance, support, and expertise to team members and business partners.
• Perform complex customer account reconciliations, analyses, and financial research to identify discrepancies, resolve issues, and ensure accurate account balances.
• Partner closely with Sales, Operations, Customer Service, Finance, and other departments to identify process improvement opportunities, recommend solutions, and support the implementation of approved changes.
• Lead, coach, train, and support Accounts Receivable team members by sharing knowledge, reviewing work, and fostering a collaborative, high-performing team environment.
• Ensure important updates, process changes, and system information are communicated effectively and timely to the team.
• Recommend, design, and implement continuous improvements to Accounts Receivable processes, procedures, and controls that enhance efficiency, accuracy, and customer satisfaction.
• Monitor, troubleshoot, and resolve accounting and financial process issues, identifying root causes and implementing corrective actions when needed.
• Analyze large volumes of financial and customer account data to identify trends, support decision-making, and provide actionable recommendations.
• Lead or participate in special projects, system enhancements, testing activities, and cross-functional initiatives that support departmental and organizational goals.
• Support the organization's commitment to operational excellence by delivering accurate, timely, and customer-focused financial services.

Who You Are

• A knowledgeable Accounts Receivable professional who enjoys solving complex account issues and improving business processes.
• A trusted resource and collaborative partner who builds strong working relationships across departments.
• A natural coach and mentor who enjoys developing others, sharing knowledge, and helping teams succeed.
• An analytical thinker who can interpret data, identify trends, and make informed recommendations.
• A proactive problem solver who takes ownership of issues and follows them through to resolution.
• A highly organized professional who can manage multiple priorities while maintaining exceptional attention to detail.
• A strong communicator who can confidently explain financial information to a variety of audiences.
• A continuous improvement mindset who actively seeks opportunities to streamline processes and improve results.
• A dependable team member who demonstrates professionalism, accountability, and sound judgment.

Must Haves

• Associate Degree in Accounting, Business, Finance, or a related field, plus 3-5 years of Accounts Receivable, accounting, or related experience; or an equivalent combination of education, training, and experience.
• Strong understanding of Accounts Receivable processes, customer account management, reconciliations, financial analysis, and accounting principles.
• Experience working with SAP or a comparable ERP system.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and analysis of large data sets.
• Demonstrated ability to reconcile and analyze complex customer accounts and provide recommendations for resolution.
• Strong leadership skills with the ability to train, coach, motivate, and support team members.
• Strong written and verbal communication skills.
• Ability to build effective working relationships and collaborate successfully with internal and external customers
• Strong attention to detail and commitment to delivering high-quality results.

Permanent residency in Arizona or New Mexico is a condition of employment for this position. This means a job offer may be denied or rescinded and, if employed, employment may be terminated if an applicant/team member ceases to reside in Arizona or New Mexico.