Intern - Client Services at Rakuten Advertising in Chicago, IL

Summary: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader. The Client Service Intern is responsible for executing client digital marketing programs and ensuring client satisfaction while managing communication between various stakeholders. Responsibilities: - Manage communication and act as liaison between publishers, advertisers, account managers, and clients - Update client promotions, creative and communications as necessary - Audit creative and placements as mandated by account team/client - Monitor client support email/calls and respond or route inquiries appropriately - Ensure client issues are resolved in a timely manner - Review partnered affiliate websites to identify optimization opportunities - Monitor projects to ensure deadlines are met - Prepare and run performance reports - Create prospect lists using reports and independent research Required Qualifications: - Proven track record of execution - Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and Rakuten tools and processes - Communication Skills: Exemplary written and oral communication skills - Detail orientation - Attention to deadlines - Currently enrolled in a Bachelor's degree program with a focus on Business, Marketing, Communications, Economics, or a related field - Participation in business case competitions, marketing clubs, or student organizations that involve strategic planning or project execution - Experience with team projects in academic settings where you contributed to marketing research, campaign development, or presentation of findings - Any prior experience (even volunteer or personal projects) in content creation, social media management, or website updates Required Skills: Proprietary software proficiency, Excel proficiency Important Skills: Detail orientation, Communication skills Nice-to-Have Skills: Attention to deadlines