Digital Product Manager - 12M FTC at Rail Delivery… · London

Closing Date for Applications

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20 May 2026

Salary Range

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£42,796 - £57,054

What is the purpose of this job?

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This role will own the digital product roadmap for RDG’s Accessible Journey Planner (AJP), leading and championing the end-to-end digital customer experience and user interface design from supplier procurement and selection through design, development, testing and go-live.

This is a fixed-term contract, funded by the AJP project, to provide dedicated product leadership through delivery and early live operation. Following go-live, there may be potential to extend the contract to support the ongoing AJP roadmap and continuous improvement, subject to funding and business need.

Role Overview

• End-to-end product ownership (AJP): support the vision and drive outcomes for Accessible Journey Planning, translate user needs into a prioritised backlog, and drive delivery from discovery through into live service.
• Supplier procurement, selection and management: lead product input to procurement and supplier selection, define requirements and success measures, and work with the chosen supplier and internal teams to deliver against agreed scope, quality and timelines.
• Journey planning complexity and accessibility compliance: navigate the complexity of rules-based journey planning for an important customer group, ensuring the service is accessible and inclusive by design and remains compliant with relevant standards, policies and regulations as it evolves.
• Roadmap alignment and stakeholder leadership: own and communicate the AJP strategic roadmap, ensuring alignment to the DfT’s Accessibility roadmap and RDG priorities, and providing clear decisions, trade-offs and updates to stakeholders.
• Live service, continuous improvement and OKRs: define and track success measures for AJP, monitor performance and feedback, and prioritise enhancements, defect fixes and optimisation to improve outcomes over time.

What can I expect to do in this job?

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This isn’t an exhaustive list, but things you can expect to be involved with include:

• Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to RDG/NRE objectives, customer needs and measurable outcomes.
• Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.
• Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.
• Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.
• Manage stakeholders and communications across RDG, suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.
• Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.
• Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.
• Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.

Who will my key contacts be?

• Digital leadership and peers within the Digital team.
• Design and research (e.g., UX, content, user research) to shape and test customer journeys.
• Technology and delivery teams (internal and suppliers), including project manager, BA, development, QA and release/support.
• Accessibility and inclusion specialists and representative user groups (internal and external), to ensure inclusive outcomes.
• Business and operational stakeholders across RDG and industry partners, to align priorities and manage change.
• Data and insight colleagues to define measures of success and support continuous improvement.

What experience, skills and knowledge do I need?

You’ll bring proven digital product management experience and a strong user-centred mindset, with the ability to lead delivery in a complex, multi-stakeholder environment.

• Experience
  • Experience as a Digital Product Manager/Owner delivering customer-facing digital products (web and/or app) end-to-end.
  • Experience leading discovery, defining problems and outcomes, and converting insight into prioritised backlogs (epics/stories/acceptance criteria).
  • Experience working in agile delivery teams with designers, researchers and engineers (including suppliers/partners).
  • Experience working on accessible digital products or delivering accessibility-focused features, in collaboration with design/research and accessibility specialists.
  • Experience supporting product launches and live service (BAU), including continuous improvement and incident/defect prioritisation.
• Skills and knowledge
  • Strong stakeholder management, with the ability to communicate clearly, influence decisions and manage trade-offs.
  • Ability to define outcomes, measures of success and OKRs, and to use qualitative and quantitative data to guide prioritisation.
  • Working knowledge of accessibility and inclusive design principles (preferably WCAG AA), and confidence collaborating with specialists to meet accessibility standards.
  • Comfortable working with technical teams to understand constraints, risks, dependencies and delivery sequencing.
  • Organised and pragmatic, able to manage competing priorities and maintain momentum in a fast-moving environment.
• Desirable
  • Experience delivering products with complex journey planning, real-time information, fares/ticketing, or other rules-based domains.

Experience working in transport, public sector or other regulated environments, with multiple external stakeholders.

https://atoc.sharepoint.com/sites/Intranet/SitePages/Digital-Product-Manager%281%29.aspx#what-experience%2C-skills-and-knowledge-do-i-need

Why Work for RDG?

We offer a highly competitive package, including:

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (Vitality PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.