Patient Service Representative at RadNet in Frederick, MD

Summary: RadNet is a leader in providing quality healthcare services, particularly in radiology. As a Patient Service Representative, you will be responsible for greeting patients, managing their information, and ensuring a smooth patient experience while coordinating with the healthcare team.

Responsibilities:
- Greet and register patients in a friendly and service-oriented manner
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
- Collect and log all co-pays and fees
- Answer/transfer incoming phone calls
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
- Coordinate with the back-office staff for timely and effective care of patients
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships

Required Qualifications:
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service

Preferred Qualifications:
- Medical terminology knowledge
- Recent medical/radiology office experience

Required Skills: Medical terminology

Benefits: Comprehensive Medical, Dental and Vision coverages., Health Savings Accounts with employer funding., Wellness dollars, 401(k) Employer Match, Free services at any of our imaging centers for you and your immediate family.