Fuel and EV Account Manager at Radius in Crewe, England, gb

Company Description

We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.

Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester.

Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!

Job Description

Job Purpose

The purpose of an Account Manager is to build, maintain, and grow relationships with existing customers. They act as the primary point of contact for clients, ensuring customer satisfaction, identifying opportunities for growth, and helping deliver solutions that meet the customer's business needs while supporting the company's revenue and retention goals.

Your responsibilities day to day will be…

• Build and maintain strong relationships with assigned customer accounts. Acting as the main contact for customer enquiries, issues, and escalations
• Maintain accurate customer records within CRM systems.
• Identifying and adapting communication and engagement methods to fit the needs of your customers
• Developing and driving the account management strategic plan demonstrating customer growth and profitability
• Provide expert guidance and support to customers on Fuel needs and EV adoption, charging solutions, fuel types, and energy efficiency options
• Promote a consultative, solution-led approach by positioning the business as a complete solution rather than a single-service provider
• Recognising and developing customer loyalty by introducing the product suite Radius has to offer
• Working as part of a wider team to support the company’s strategic plans and objectives

What do we expect of you?

• Previous experience working within a customer service, sales or account management environment

• Outstanding communication skills

• Proven ability in strategic thinking and planning

• Strong negotiation skills.

• Good knowledge of Microsoft Office Products

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.

• A fast-growing organisation that defines itself as being agile and innovative

• A drive for continuous improvement, which you will be empowered to get behind from day one.

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius Talent Team.

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.