Business Process Improvement Specialist at Radius · Chiswick

companyDescription We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. We are looking for a highly skilled and strategic individual to lead the review and optimisation of our internal systems, integrations, and business processes. This role will work collaboratively across all departments and development teams to develop and implement value-added improvements, streamlined operations and scalable solutions that support our business growth, commercial objectives and enhance customer experience. Success in this role requires strong technical and analytical capabilities, a deep understanding of business operations, and the ability to collaborate cross-functionally to drive strategic outcomes. jobDescription Process Review and Opportunity Identification Lead discovery sessions and workshops to assess current processes, risks, and inefficiencies. Analyse workflows and data to identify opportunities for improvement, automation and optimisation – aligned to business objectives. Collaborate with stakeholders across the business to define requirements and improvement goals. Document current 'as is' and 'future-state' process maps. Collaborate with the Salesforce team and developers to support and prioritise development requests / tickets, ensuring alignment with business strategy. Reporting and monitoring to support process governance and identify risk / gaps. Process Design and Delivery Develop innovative, scalable processes to add value and support business growth. Deliver process automation and solutions to reduce manual effort and streamline operations. Develop project plans, timelines and delivery milestones. Support process testing, UAT and handover to ensure business readiness. Change Execution and Stakeholder Engagement Partner with stakeholders and teams to implement changes and support adoption. Act as the main point of contact for projects, engaging stakeholders and managing risks. Support training, documentation, and clear communication for rollouts. Performance Tracking and  Continuous Improvement Define KPIs to measure the impact of implemented changes. Monitor post-implementation performance to assess results and drive continuous improvement. Maintain process documentation and support ongoing optimisation efforts across departments. qualifications Experience in process improvement, operational change, or business analysis. Confident analysing data to support business cases and track outcomes. Strong problem-solving skills with solutions driven mindset. Excellent communication skills and stakeholder management at all levels. Self-motivated, organised, and capable of managing multiple projects. Knowledge of process mapping (e.g. Visio) and identifying integration and optimisation opportunities. Proficient in Microsoft Office; CRM, Salesforce or project management / data analysis tools. Curious, adaptable, and passionate about improving how things work. Telecoms experience would be beneficial Project management pr process improvement qualifications would be beneficial but not essential. additionalInformation Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.