Associate Technical Support Analyst at Radius · Crewe

companyDescription jobDescription We're looking for an Associate Technical Support Analyst to join the software development team in our Fuel Solutions business. You’ll sit at the intersection of technology, problem solving, and customer interaction, working as part of a well-established team responsible for building, maintaining and supporting feature-rich platforms across both our Fuel card and Electric Vehicle (EV) solutions. We’re seeking someone who enjoys solving real-world problems, prides themselves on service excellence, and can work closely with fast-paced software development teams. If you have a mix of technical knowledge, analytical ability, and strong communications skills, we’d love to hear from you. You’ll be the first point of contact for customers and business users, assisting with product and software-related queries, ensuring a seamless and professional experience through timely responses and clear communication. You’ll apply problem-solving skills and an analytical approach to deliver effective resolutions while upholding excellent customer service standards. What we're looking for... A solid technical background, enabling effective communication with development teams. A team-oriented, collaborative, and resilient mindset with attention to detail and sound judgement when escalating. Knowledge of SQL, with the ability to run queries to investigate issues, validate data, and support troubleshooting and root cause analysis. Familiarity with using API testing tools such as Insomnia or Postman to test, validate, and troubleshoot API requests and responses. Analysis skills, with expertise in gathering and documenting detailed information to inform potential future development. Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels. A proactive mindset with robust problem-solving abilities. Self-motivated and adaptable, thriving in fast-moving environments. Passionate about learning, growth, and continuous improvement. Familiarity with frameworks such ITIL. Understanding of microservices architecture will be an advantage. What you can expect from us… Meaningful work You’ll be contributing to a critical platform that supports fuel and EV solutions used by businesses globally. A standout workspace Based next to our Radius Campus HQ in Crewe, you’ll enjoy: Modern, collaborative workspaces Onsite gym, café, and barista station A unique sports bar And yes… Doctor Who themed features! Career development Your impact on Radius will be rewarded with the opportunity to progress your career in many directions. The development of our people has always been a priority for us. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working. Every individual, from entry-level to the senior team, have their own personal development plans with clear routes for progression and regular reviews. Rewards and benefits In addition to a competitive salary, you’ll have access to a reward and benefits package which includes: Pension Life assurance Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via ‘Help@Hand’ by Unum ‘Cycle to work’ scheme Free breakfast daily in the office Free gym access at Radius Campus HQ About Radius… Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive. With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative products across a growing range of businesses. Our values... Driven - We are ambitious and tenacious. We constantly strive for more, we look to the future, and we are already working on what’s next. Agile - We are quick to adapt to change. We stay ahead of market trends and create solutions for the future. Innovative - The status quo is there to be challenged. We are passionate about pushing boundaries and always think bigger. Inclusive - We know the value of our customers, partners, suppliers and colleagues. We encourage inclusivity and work collaboratively. #LI-TB1 qualifications additionalInformation Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.