Meeting & Events Reservation Agent at Radisson… · Malmö

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you passionate and driven enough to pack our events diary? We’ve got first class meeting space, your challenge is to fill it. If you say Yes I Can! we’re looking for first class people just like you!

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Meeting & Events Reservations agent to join our vibrant team at our Radisson Blu Hotel in Malmö. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Meetings and Events Reservation Agent, you bring an exceptional level of ambition, a results-driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.

Key Responsibilities

• Respond to telephone, email, and online inquiries regarding meeting and event bookings.
• Process reservations accurately and efficiently using the hotel's reservation or event management system.
• Prepare quotations, contracts, and booking confirmations.
• Coordinate with sales, catering, banquet, front office, and housekeeping teams to ensure all event requirements are communicated.
• Update reservation systems with accurate client information and event details.
• Handle amendments, cancellations, and special requests promptly.
• Assist clients in selecting meeting rooms, event packages, and accommodation options.
• Monitor room availability and maximize meeting space utilization.
• Ensure compliance with company policies and booking procedures.
• Resolve guest concerns professionally and escalate issues when necessary.
• Maintain accurate records, reports, and filing systems.
• Build positive relationships with clients to encourage repeat business.
• Work towards departmental KPIs
• Assist in operations when needed

Qualifications

• Proven experience in events management and reservations
• Strong leadership with a hands-on, lead-by-example work style.
• Committed to exceptional guest service, passionate about hospitality. Creative problem-solving with the ability to offer recommendations.
• Personal integrity, excelling in an environment that demands excellence.
• Strong communication and listening skills.
• Outstanding analytical and strategic skills for financial improvement.
• Excellent ability to collaborate across functions and cultures in a global environment.
• Proficient in Microsoft Office software.
• Open and positive personality, capable of handling challenging priorities and assignments.
• Must have sufficient language skills in Swedish & English for both spoken and written communication.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

Guaranteed minimum of 30% off for your Friends & Family

Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.