IT Support Analyst at Radiology Partners in Remote

Summary: Radiology Partners is a leading radiology practice in the U.S., focused on transforming radiology through innovation in clinical value, technology, service, and economics. The IT Support Analyst role involves providing IT support to end users, managing user access and incidents, and analyzing system issues to implement solutions. Responsibilities: - Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support - Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience - Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions - Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps - Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams Required Qualifications: - Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support - Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience - Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions - Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps - Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams Preferred Qualifications: - Bachelor's degree in Computer Science, Information Technology, or equivalent experience preferred - Experience supporting healthcare IT environments, including PACS systems and radiology workflows - Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe - Strong customer service skills with critical thinking and creative problem-solving abilities - Prior Healthcare IT experience with the ability to provide effective on-call support Required Skills: Healthcare IT support, PACS systems, Software troubleshooting Important Skills: HL7 message analysis Nice-to-Have Skills: Customer service skills Benefits: Health and wellness coverage options, 401(k) benefits, Family planning, Telehealth