Content Manager at Radical Minds in Gurugram(Udyog Vihar Phase 2)

Job Description Content Creator / Content Manager
B2B SaaS | Contact Center | Conversational AI | Product Documentation
Job Title: Content Creator / Content Manager
Department: Product / Marketing / Corporate Communications- RMT Engineering
Location: Gurgaon
Employment Type: Full-Time
Reporting To: Head of Product / Marketing / Business Head
Experience: Preferably 8+ years
Education: Diploma / Graduate in any discipline; Engineering or Technology background preferred
1. Position Overview
We are looking for an experienced, highly articulate and technically capable Content Creator / Content Manager to own and manage content across our portfolio of enterprise Contact Center, Customer Experience and AI-powered products.
The role will be responsible for creating high-quality, original, technically accurate and customer-focused content for:

• Corporate and product websites
• Product pages and feature pages
• Solution brochures
• Product presentations
• Sales and pre-sales material
• Case studies and success stories
• Whitepapers and industry reports
• Blogs and thought-leadership articles
• Technical newsletters
• Product documentation
• User guides and manuals
• Standard Operating Procedures (SOPs)
• Knowledge Base articles
• FAQs
• Release notes and product updates
• Product launch communication
• Internal training and enablement material

The ideal candidate must understand how to convert complex technology and product capabilities into simple, compelling and business-oriented communication that appeals to enterprise customers, CXOs, Contact Center Heads, CIOs, CTOs and Operations leaders.
The position requires strong experience in B2B SaaS, Enterprise Software, Contact Center Technology, CRM, AI, automation, Conversational AI, Customer Experience or related technology domains.
Current market expectations for comparable B2B SaaS content roles emphasize product positioning, customer-focused messaging, website and solution content, case studies, whitepapers, sales enablement, technical documentation and performance measurement.
2. Product Portfolio
The Content Creator / Content Manager will be responsible for developing and maintaining content for products such as:
Contact Center & Customer Experience Products

• AI-enabled IVR
• Contact Center Dialer
• Predictive Dialer
• Progressive Dialer
• Preview Dialer
• CRM
• Agent Dashboard
• Supervisor Dashboard
• Contact Center Analytics
• Reporting and MIS
• Campaign Management
• Workforce and Productivity Management

AI & Automation Products

• AI Voice BOT
• Conversational Voice AI
• Chat BOT
• WhatsApp BOT
• Email BOT
• AI-enabled Customer Support Automation
• AI-based Quality Management
• Automated Interaction Analysis
• Knowledge Management System
• Agent Assist
• Generative AI-based customer interaction solutions

Omnichannel & Digital Engagement

• WhatsApp
• Email
• Chat
• Voice
• IVR
• Social and digital customer interaction channels
• Omnichannel customer engagement platforms

The person must develop a strong understanding of the complete product ecosystem and how these products work individually as well as together as an integrated Customer Experience / Contact Center / AI Automation platform.
3. Key Roles and Responsibilities
A. Product Content Creation
Develop clear, persuasive and technically accurate content for every product in the company's portfolio.
This includes:

• Product overview pages
• Product descriptions
• Feature descriptions
• Capability documents
• Product brochures
• Solution briefs
• Use cases
• Industry-specific solutions
• Product FAQs
• Product comparison documents
• Competitive differentiation content
• Customer benefit statements
• Value propositions
• ROI and business outcome messaging

The candidate should be capable of translating complex technical capabilities into clear customer-centric messaging, a key requirement across current B2B SaaS and AI product marketing roles.
B. Website Content Management
Own and continuously improve website content for the company and its products.
Responsibilities include:

• Creating product pages
• Writing solution pages
• Developing industry-specific pages
• Creating landing pages
• Developing feature pages
• Writing About Us and corporate content
• Creating AI and technology solution pages
• Developing integration pages
• Creating comparison pages
• Writing FAQs
• Improving existing website content
• Ensuring consistent terminology and messaging

The person will work closely with Product, Sales and Marketing teams to ensure that the website accurately represents the company's current product capabilities.
4. Product Documentation and SOP Ownership
A major responsibility of this role will be to establish and maintain a structured Product Documentation and SOP Repository.
The Content Manager will create and maintain:
Product Documentation

• Product overview documents
• Product requirement summaries
• Feature documentation
• Functional descriptions
• User guides
• Administrator guides
• Configuration guides
• Installation guides, where applicable
• Integration documentation
• API documentation coordination
• Troubleshooting guides
• FAQs
• Release notes
• Version change documentation

5. Contact Center Industry Content
The candidate must have a strong understanding, or the demonstrated ability to rapidly acquire expertise, in areas such as:

• Contact Center operations
• Inbound and outbound calling
• Dialer technologies
• IVR
• CTI
• CRM
• Agent productivity
• Supervisor controls
• Quality management
• Customer experience
• Omnichannel engagement
• Conversational AI
• Voice AI
• Chatbots
• WhatsApp automation
• Email automation
• Knowledge management
• AI-assisted customer service
• Contact center analytics
• Automation and self-service

The individual should regularly create content around current industry themes and translate them into relevant thought leadership for prospective enterprise customers.
6. Thought Leadership and Industry Content
Develop high-quality thought-leadership content to position the company as a credible technology and AI partner.
This may include:

• Industry blogs
• Technical blogs
• CX trends
• AI trends
• Contact center transformation articles
• Whitepapers
• eBooks
• Industry reports
• Point-of-view documents
• Research-based articles
• Executive articles
• CIO/CTO-focused content
• Contact Center Head-focused content
• AI adoption guides
• Automation maturity frameworks
• Customer experience transformation content

7. Newsletter and Communication Responsibilities
The candidate will be responsible for developing:

• Monthly or quarterly newsletters
• Product newsletters
• Technical newsletters
• Industry newsletters
• Customer newsletters
• Product update communications
• New feature announcements
• Product launch communication
• Customer success stories
• Internal newsletters

The content must be informative, professional and relevant to enterprise decision-makers rather than generic promotional material.
8. Sales and Pre-Sales Enablement
Work closely with Sales and Pre-Sales teams to create content that helps accelerate enterprise sales.
This includes:

• One-page product summaries
• Solution brochures
• Industry-specific solution documents
• Use cases
• Case studies
• Customer success stories
• Sales presentations
• Product pitch content
• Competitive battle cards
• Objection-handling content
• Proposal content
• RFP/RFI reusable content
• ROI and business benefit documentation

Modern B2B SaaS roles increasingly combine content creation with sales enablement and product launch support.
9. Content Strategy and Calendar
The Content Manager will own the content planning process.
Responsibilities include:

• Creating monthly content calendars
• Creating quarterly content strategies
• Identifying content gaps
• Prioritizing products and solutions
• Mapping content to buyer personas
• Mapping content to the customer journey
• Planning launch-related content
• Identifying content that requires periodic updates
• Maintaining a content inventory
• Tracking document versions and ownership

10. Original Writing Capability
A critical requirement for this position is the ability to write independently and originally without depending entirely on Generative AI tools.
The candidate must demonstrate strong:

• Original thinking
• Research capability
• Technical understanding
• Writing ability
• Editing skills
• Storytelling ability

AI tools may be used for productivity, research assistance, brainstorming, editing or workflow efficiency where permitted by company policy. However, the candidate must be capable of independently creating, validating and improving content.
The final responsibility for quality, originality and factual accuracy will remain with the Content Creator / Content Manager.
11. SEO and Digital Content Optimization
The candidate should have working knowledge of:

• SEO fundamentals
• Keyword research
• Search intent
• On-page content optimization
• Metadata
• Internal linking
• Content clustering
• Conversion-focused content

12. Cross-Functional Collaboration
The Content Manager will work closely with:

• Product Management
• Engineering
• AI/ML Teams
• Solution Architects
• Sales
• Pre-Sales
• Marketing
• Customer Success
• Implementation
• Support
• Quality
• Information Security
• Senior Management

The candidate must be comfortable interviewing Subject Matter Experts and converting technical discussions into structured, easy-to-understand content.

13. Candidate Profile
Mandatory Experience
The ideal candidate should have:

• 8+ years of relevant experience, depending on seniority and ownership expected.
• Demonstrated experience in B2B SaaS, enterprise software or technology content.
• Preferably experience in one or more of Contact Center products.
• Good Communication Skills
• Good Writing abilities
• Ability to lead and convince
• Excellent written English
• Strong business communication
• Ability to write for CXOs and enterprise buyers
• Excellent grammar and editing skills

Education

• Diploma or Graduate in any discipline.
• Engineering, Computer Science, IT or other technical education preferred.
• Candidates with strong technical writing experience may be considered irrespective of academic specialization.

Content Skills

• Product writing
• Technical writing
• Website content
• Whitepapers
• Case studies
• Blogs
• Newsletters
• SOPs
• Knowledge base articles

Technical Understanding
Ability to understand concepts such as:

• APIs
• Cloud
• SaaS
• CRM
• IVR
• Dialers
• AI
• LLMs
• Voice Bots
• Chatbots
• Integrations
• Automation
• Analytics
• Contact Center workflows

The candidate does not necessarily need to be a developer but must be comfortable understanding and communicating technology.

Interested Candidates Contact Rohit at Rohit.nandal@Radicalminds.net || Whatsapp @ 9891502678