Team Lead, Customer Solutions Manager at RADAR in New York City, NY

ABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We’re building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB This role is accountable for translating customer needs into scalable, high-impact solutions while driving consistent, high-quality delivery across the customer lifecycle. You will lead a growing team of Program Managers and Data Analysts, establishing clear practices, standards, and expected outcomes to ensure consistency across both internal stakeholders (Customer Experience, Engineering) and external customers. Acting as the central bridge between customers, Customer Experience (CX), and Engineering, you will serve as the voice of the customer in technical discussions, ensuring customer requirements are clearly represented and effectively translated into product and system improvements. You will guide and advise customers on integration and architectural decisions, working closely with customer engineering teams to rapidly stand up new integrations and accelerate time-to-value. This role plays a critical part in driving iteration and continuous improvement, identifying opportunities to streamline implementations and improve the speed and scalability of future deployments. You will maintain accountability for the quality and reliability of system delivery, leading efforts in monitoring, troubleshooting, and performance optimization. In close partnership with Product and Engineering, you will contribute to improving system reliability, performance, and scalability, while ensuring your team is equipped with the right methodologies, technical direction, and best practices to deliver consistently strong outcomes. Ideal candidates thrive in ambiguity, bring a systems-thinking mindset, and are comfortable influencing across both technical and non-technical stakeholders. ABOUT YOU Required: 6+ years experience in solutions engineering, technical implementation, or related field Demonstrated success with retail technology programs Strong technical knowledge of RFID or retail-related technologies Experience developing implementation methodologies and documentation Excellent problem-solving and analytical skills Ability to communicate complex technical concepts to diverse audiences Experience with system integration and configuration management Strong project management and organizational abilities Knowledge of retail IT environments and infrastructure Ability to work in fast-paced environments with changing priorities Preferred: You have a background in retail, including one or more of the following: Inventory Management, retail technology deployment, or IT Systems/Information Management. You have experience managing a team of professionals You have a background in process improvement and optimization You have knowledge of technical documentation tools and standards You have experience with technical training development You have a Bachelor's degree in Business, Engineering, Computer/Data science or related field. WHAT YOU'LL DO In your first 30 days, you will: Review and digest information about RADAR's technology architecture and deployment processes Meet with Customer Experience managers and other stakeholders to understand current processes and pain points Meet with technical teams to understand system components and integration points Visit live locations to understand technical deployment requirements Build relationships with cross-functional teams involved in implementations Begin to understand customer technical environments and requirements In your first 60 days, you will: Begin developing improved technical enablement tools and processes Begin leading technical readiness planning for upcoming pilot customers Start supporting troubleshooting for complex technical issues Begin identifying patterns in technical and process challenges across customers Begin mentoring Customer Solutions team members and provide guidance in their day-to-day work In your first 90 days, you will: Lead cross-functional initiatives to improve technical implementation processes Provide regular insights to Product and Engineering on technical implementation needs Start providing insights to Customers on integration and operational matters Lead technical knowledge sharing and training for Customer Experience and Customer Support teams Contribute to product roadmap planning with implementation insights At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $160,000-$200,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.