Financial Counseling Representative at R1 RCM in Austin, TX

Summary: R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals. The Financial Counseling Representative will be responsible for counseling uninsured and under-insured patients to obtain funding sources for their medical services, while providing compassionate communication and excellent customer service. Responsibilities: - Counseling uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s) - Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients - Multi-task, use and navigate multiple systems, and communicate with compassion and authenticity to build trust with patients when discussing sensitive situations - Gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information - Communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently Required Qualifications: - High School Diploma or GED - Excellent customer service skills - Compassionate communication Preferred Qualifications: - Previous experience as a financial counselor - Background in medical terminology - Understanding State and Federal assistance programs - Relevant healthcare experience Required Skills: Medicaid, State Assistance Programs, Federal Assistance Programs, Medical Terminology, Compassionate Communication Benefits: Competitive benefits package