Customer Care Executive - International Voice… at R Systems… · Noida

Job Description: Customer Service Executive (International Voice Process)

We are looking for a highly motivated and customer-focused Customer Service Executive with experience in International Voice Process (US Calling). The candidate will be responsible for handling inbound customer interactions, ensuring compliance with operational procedures, and maintaining high service quality standards.

Key Responsibilities

• Handle inbound customer calls and provide prompt, accurate, and professional assistance.
• Resolve customer queries and concerns while maintaining a high level of customer satisfaction.
• Process customer requests and transactions efficiently and accurately.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues effectively.
• Meet productivity, quality, and performance targets.
• Identify and escalate complex issues to the appropriate teams when required.

Preferred Skills

• Experience in inbound customer support processes.
• Knowledge of transaction processing, reconciliation, and quality control procedures.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and manage workload effectively.
• Strong interpersonal and teamwork skills.

Experience

• 2 to 5 years of relevant experience in an International Voice Process (US Calling).

Education

• Graduate in any discipline.

Shift

• Flexible to work in rotational shifts and night shifts as per business requirements.

Compensation & Benefits

• Salary: Up to 5.16 LPA
• Transportation: Both-side cab facility provided.

Key Requirement

• Candidates must have a minimum of 2 years of experience in an International Voice Process (US Calling) profile with exposure to inbound customer support operations and transaction processing.

Looking for Immediate Joiners

Interested Candidate share their resume at bhawana.sharma@rsystems.com or ping at 9643475169

Regards,

Bhawana