Senior Commercial Analyst (Customer… at QVC, inc. · Brugherio

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team

The Senior Commercial Analyst supports QVC Italy with the responsibility to transform complex data into impactful actions and drive business growth.

In this pivotal role, reporting to the Commercial Analytics Lead, you will be empowered to challenge the status quo and influence senior leadership decisions across all business platforms.

You won’t just produce reports; you will lead initiatives that enhance customer experience and commercial performance, proactively identifying opportunities for innovation. By embodying QVC’s leadership competencies - agility, inclusivity and future orientation - you will play a key role in developing strategic forecasts, process improvements and analytical tools that make a tangible difference in our customer journey.

This is your chance to make a measurable impact in a dynamic, forward-thinking environment where your leadership and insights will help shape the future of QVC Italy.

Where You'll Work

• This role is hybrid and will require you to be onsite in Brugherio (MB) some days per month (onsite days are predetermined and standard across the company)
• This is a full time – permanent contract

What You'll Do

• Deliver actionable commercial and customer-centric insights to guide strategic decisions and enhance business performance
• Leverage customer segmentation and behavioral analysis to optimize the customer journey (proactive collaboration with Retention Marketing to reactivate at-risk customers)
• Develop advanced analyses, predictive models and executive-level reports, identifying trends and growth opportunities across all platforms
• Collaborate with business leaders and QVC divisions to implement forecasts, process improvements and analytical tools, supporting strategic goals and customer centricity
• Supervise and mentor a Junior Analyst, fostering an inclusive, high-performance environment
• Champion innovation, adaptability and continuous improvement, helping to “Create Our Future”

What You'll Bring

• At least 5 years experience within a similar role in a structured environment (e.g.: Business Analyst, Customer Analyst...)
• Bachelor’s degree in a quantitative field (Statistics, Economics, Mathematics, Data Science)
• Strong analytical skills developed in dynamic e-commerce environments, with advanced proficiency in data extraction and analysis tools (Excel, SAS, SQL and Python)
• Expertise in data visualization (Tableau, Power BI), with proven ability to translate complex datasets into actionable business dashboards and recommendations
• Commercial acumen, able to link business and customer KPIs directly to financial impacts and business growth
• Excellent communication and proactive approach, including clear presentation of analysis, influencing commercial teams and adaptability to new tools and methodologies
• Experience managing junior resources and collaborating within high-performing Commercial Finance & Analytics teams
• Italian (Native) and fluent English (B2) are mandatory

INDIT

#LI-DM1

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.