Virtual Relationship Manager For Leading Bank… at Quotient… · Mumbai…

Leading Bank Hiring Virtual Relationship Manager

MUMBAI/ HYDERABAD

Interested please connect with MAHEK 9137263337 and drop CV at quotientconsultancy@gmail.com

Job Purpose:

Virtual RM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. Elite Banker to have complete knowledge of end-to-end bank offerings, key goals of RM,

bank systems and key onboarding steps for products cross-sell.

Job Responsibilities:

• Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service
• Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products and servicing requirements.
• Fully own the book, growth and customer service KPIs for mapped portfolio
• Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements
• Work with internal teams to drive on-ground innovation and bank's strategic initiatives
• Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans and other pertinent banking programs
• Enforce strict adherence to the bank's policies and regulatory compliance measures
• Provide assistance during audits, ensuring conformity to internal and external regulations and guidelines