Quince
Senior Manager of Global Communications at Quince · London
Job Description
ABOUT QUINCE
Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.
OUR CULTURE
Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
- We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
- Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
- Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
THE ROLE
Senior Manager of Global Communications
The Senior Manager of Global Communications will lead Quince's media strategy and external storytelling as the company enters its next stage of growth. This is a rare build: the sole owner of the communications function, reporting directly to the Head of Brand Strategy & Narrative, with the mandate to shape how the market understands Quince's manufacturer-to-consumer model. The ideal candidate is a proven media operator with 8+ years of experience and genuine, current UK journalist relationships — someone who can translate complex operational ideas into stories that build trust over time, not just generate coverage.
Responsibilities
- Own and execute Quince's UK communications strategy, building brand reputation and relevance as we scale in the market
- Own UK media relationships, building deep ties across national, consumer, fashion, lifestyle, retail, business, and tech press
- Drive a steady stream of proactive earned media, with culturally relevant UK story angles rather than imported US messaging
- Lead communications around key UK moments (launches, campaigns, milestones), spotting opportunities beyond the announcement itself
- Stay plugged into UK cultural and media conversations, and act as an early-warning system for reputation risk
- Write and edit at an exceptional standard across pitches, press materials, and executive briefings, and prepare spokespeople for UK media
- Partner closely with Brand, Social, Growth, Merchandising, and Creative to build communications into launches from the start, and manage UK agency partners
- Build rigorous earned-media measurement (coverage quality, sentiment, share of voice) and the systems/playbooks to scale UK comms over time
Qualifications
Required:
- 8+ years of experience in communications, public relations or media strategy, with significant experience working in the UK market
- Deep, current relationships across UK national, consumer, fashion, lifestyle, retail and/or business media, and a strong understanding of how the UK media ecosystem actually works
- Experience building the reputation of a consumer brand, retailer or high-growth company; experience supporting a new market entrant or rapidly scaling brand is a plus
- Excellent editorial judgment and a strong instinct for what constitutes a genuinely compelling UK story
- Exceptional writing and editing skills, with the ability to move comfortably between consumer storytelling, corporate narratives and sensitive reputation communications
- Strong understanding of UK culture, consumer sentiment and the nuances that distinguish UK communications from US communications
- Experience managing PR agencies and working effectively across global and cross-functional teams
- Ability to translate complex business models and company narratives into simple, credible and culturally relevant stories
- Comfortable operating with significant autonomy in a fast-moving, high-growth environment
- Highly proactive, culturally curious and naturally plugged into what people are reading, talking about and paying attention to
Pay Range: (GBP) £81,000 - £100,000
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.