Desktop Support Analyst at QuikCut in Fort Wayne, IN

Description

Job Title: Desktop Support Analyst

Location: QuikCut, LLC

Job Type: Full-Time

Reports To: Controller

Job Summary:

The Desktop Support Analyst provides technical assistance to end users by troubleshooting and resolving hardware, software, and network issues. This role ensures smooth day-to-day IT operations and delivers excellent customer service.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and mobile devices

• Diagnose and resolve hardware, software, and network connectivity issues

• Install, configure, and maintain operating systems (Windows, macOS, etc.) and applications

• Respond to help desk calls and in-person requests in a timely manner

• Set up and deploy new equipment

• Manage user accounts, permissions, and access (Office 365, M1 ERP, etc)

• Perform routine maintenance, updates, and patches

• Assist with IT projects such as system upgrades and migrations

• Manage relationship and activities of outsourced IT company

• Ensure compliance with security policies and best practices

Requirements

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)

• 1–3 years of experience in desktop or technical support

• Strong knowledge of Windows and/or macOS operating systems

• Familiarity with Microsoft Office 365 and common business applications

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

• Strong troubleshooting and problem-solving skills