Specimen Processing Supervisor at Quest Diagnostics in Miramar, FL

• Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions  
• Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.) 
• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines 
• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated 
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices 
• Ensures all documentation is complete and reviewed as required for internal and external inspection/audit 
• Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements 
• Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments 
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations 
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results 
• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions 
• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management 
• Establishes and motivates a participative work environment that actively encourages and supports employee involvement.  
• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff. 
• May track/enter time/attendance of employees  
• Prepares month-end reports 
• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively 
• Prepares schedules for department employees, maintains adequate coverage for department 
• Oversees and ensure adequate supply inventory for the department 
• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines 
• Participates in the interview, selection, and hiring of new employees 
• Responsible for coaching, development, supervision, and succession planning of staff  
• Monitors ongoing performance of employees; provides corrective action and counseling as required.  Prepares and administers annual performance reviews 
• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures 
• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives 
• Organizes and lead projects both within the workgroup and with cross-functional groups 
• Meet all deadlines assigned by the manager 
• Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement 
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner 
• All other duties as assigned

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Required Work Experience:  

Internal candidates require a minimum of two years in a Group Leader/related role 

Preferred Work Experience:  

• 5 years experience in a laboratory; Medical or production background preferred 
• Previous people leadership experience preferred 

Physical and Mental Requirements:  

• Works in a biohazard environment, practicing good safety habits 
• Handles multiple tasks and works in a production environment 
• Must have the mental alertness and high energy required to appropriately perform job. 

Skills:  

• PC skills, MS Office applications 
• Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers. 
• Monitor and provide a safe work environment, prepare incident reports and implement preventative measures 
• Act in a professional manner at all times. 
• Must be able to adjust schedule to meet business requirements, which may include extended hours. 
• Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos 

Education

• Associates Degree (Preferred)