Processing Support Analyst at Quest… · 14225…

Summary: Quest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Processing Support Analyst to maintain high standards in quality, performance, and compliance within the processing department. The role involves monitoring staff performance, collecting and analyzing data, and supporting departmental training and process improvements. Responsibilities: - Maintain records for CQA, Safety, Compliance, PT training, In-services and other departmental training documentation - Monitor and track performance of processing staff and generate reports and other documentation, including production, errors, attendance and quality metrics, and provide to forensic processing supervisors and manager - Maintain departmental SOPs - Assist in the preparation of the department for inspections, write memos and corrective actions, provide other documentation and support as needed - Create and maintain databases for tracking key performance metrics by department and at the individual employee level - Assist On-board full time and temporary employees - Use analytical skills to understand the needs of the department and develop process improvements, with the approval of Forensic Processing Manager - Assist with creating and implementing departmental training programs and presentations - Ensure compliance with company policies - Assist with special projects as needed Required Qualifications: - Able to sit or stand for long periods - Work in a laboratory environment and adhere to safety requirements - Proficient with Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft Word - Outstanding Microsoft Excel skills - Strong decision making and problem solving skills required - Excellent communication skills required - Accurate and timely reporting ability - Ability to multi-task in a fast paced environment - Ability to maintain composure while working under pressure - Adheres to Quest Diagnostics core values, safety, compliance and departmental policies and procedures - Demonstrates strong interpersonal skills that foster a positive work environment - Demonstrates flexibility and be able to change - High School Diploma or Equivalent Preferred Qualifications: - Bachelor's Degree - Formal Project Management training - Lean Six Sigma Required Skills: Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft Word, Microsoft Excel, Lean Six Sigma, Composure under pressure, Project Management, Decision making Benefits: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours, Best-in-class well-being programs, Annual, no-cost health assessment program Blueprint for Wellness®, HealthyMINDS mental health program, Vacation and Health/Flex Time, 6 Holidays plus 1 "MyDay" off, FinFit financial coaching and services, 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service, Employee stock purchase plan, Life and disability insurance, plus buy-up option, Flexible Spending Accounts, Annual incentive plans, Matching gifts program, Education assistance through MyQuest for Education, Career advancement opportunities, And so much more!