Physician Account Manager at Quest Diagnostics in Grand Rapids, MI

PHYSICIAN ACCOUNT MANAGER Location: Grand Rapids, MI, United States We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.   The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories.  The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.    This is a field-based sales position. The territory encompasses Western Michigan. • Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs  • Ensure customer retention by maintaining relationships with current accounts  • Drive growth in their assigned Key Accounts  • Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives.  • Partner with Physician Account Executive to resolve account specific service issues  • Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues  • Escalate service issue non-resolution as appropriate  • Leverage all tools and resources (including  data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)  • Provide continuing education to the customer on new technologies and laboratory testing  • Ensure compliance with company policies and government regulations  • Complete all administrative tasks thoroughly and promptly  • Follow up communications with Physician Account Executives and customers  Required Work Experience:   • Three to four years of experience in sales or with account ownership    Knowledge:   • Knowledge of Healthcare Industry and general economics of business.     Skills:  • Ability to develop and sustain strong customer relationships; strong planning and organizational skills  • Excellent oral and written communication and presentation skills  • Solid PC skill including Microsoft Software.    Education • Bachelor’s Degree Business, Marketing or Life Sciences (Required)   Licenses and Certifications • Valid driver’s license (Required)