Internal Account Manager at Quest… · 1800…

Summary: Quest Diagnostics provides diagnostic testing and services to aid healthcare decisions. The Internal Account Manager will drive sales growth through lead generation and account management within a designated territory, primarily through tele-sales and occasional in-person visits. Responsibilities: - Develop and implement sales plan to target accounts for growth in line with regional and national market strategies - Manage account inquiries in a manner to minimize account attrition and negative volume variance - Work with field sales staff by prospecting new business opportunities to generate high quality leads and evaluate potential growth opportunities of existing clients - Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc - Drive sales through pre-call planning, post-call analysis and follow-up - Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails - Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns - Educate customers on all new products and services through telemarketing - Implement Integrity Selling on all sales calls; engage the 'Why Quest' messaging - Maintain a breadth of knowledge of all connectivity products and solutions (i.e. EMR interfaces, QDRS) - Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance the Quest Diagnostics market position - Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs - Cover Open Territories as assigned by manager - Utilize SalesForce.com and complete all administrative tasks on time - Ensure total compliance with all company policies and government regulations - Manage other projects/responsibilities as assigned by Sales Director - Meet or Exceed IAM Key Performance Metrics Required Qualifications: - Bachelor's Degree; preferably in Business, Marketing, or the Life Sciences - Knowledge of Healthcare/Laboratory Industry and general economics of business - Sales experience preferred - Demonstrated solid communication skills, both oral and written - PC skills including knowledge of Microsoft Software Required Skills: Sales experience, Healthcare/Laboratory knowledge Important Skills: Bachelor's Degree, Communication skills Nice-to-Have Skills: Microsoft Software knowledge