Intern, HR Learning and Development at Quest Diagnostics in Tampa, FL

Learning and Development 

• Support the Learning, Development and Communication team with end-to-end content and communication development. 
• Assist with Training and Development Queue and assign to appropriate team members. 
• Oversee set up of courses, live sessions, and upload of recordings/materials in Learning Management System. Track all training attendance. 
• Coordinate scheduling of events such as HRSC Town Halls, Virtual Social Hours, Lab Tours, and Lunch and Learns. 
• Create Quick Reference Guides, videos, and courses.
• Maintain document repository for all resources and videos. 
• Create a Service Request for the team if needed. 
• Assist with monthly report updates 
• Support the HRSC Career Development programs.

Communications 

• Support HRSC Leadership development, preparation, and dissemination of communications related to Service Delivery (HRSC and HR Portal, templates, newsletters, internal/external communications). 
• Support Business Continuity activities.
• Assist with Digital Workplace updates for the Learning, Development and Communication site. 
• Assist with Cyclical Calendar Excel sheet for HR Portal Support site and HRSC Learning and Development sites. 

HR Portal 

• Assist in maintaining HR Portal content ownership Excel spreadsheet for all pages. 
• Coordinate conducting quarterly audit of the HR Portal to ensure document accuracy. 
• Support HR Portal Administrator as needed for special projects. 
• Assist in Adobe Photoshop/Illustrator image editing, Microsoft Word Mail Merges, Video editing/compression, and Microsoft Excel reports.

Key Areas 

• Client/Customer/Employee Management 
• Content Development and Delivery 
• Communication Support

• Minimum one year of instructional and/or graphic design experience; preferably from a professional services firm or similar environment.
• Strong communication skills with the ability to collaborate with cross-functional, virtual teams and internal business partners. 
• Ability to read, write and speak the English language, communicating clearly and effectively. 
• Proficiency in Microsoft products (Excel, Word, PowerPoint, Teams, Outlook, ClipChamp). 
• Technology savvy. 

Required: 

• Microsoft Excel, Word, PowerPoint, Outlook, Teams
• Acrobat Adobe

Preferred:

• Articulate Rise 360, Microsoft ClipChamp, SnagIt, SharePoint, Canva, Kahoot, Oracle