Skillbridge - Enterprise Support Manager… at Qualtrics · Remote

Summary: Qualtrics is a leading software company focused on delivering exceptional frontline experiences and building high-performing teams. The Enterprise Support Manager Internship involves leading a team of Enterprise Support Associates to provide top-tier customer support while driving customer obsession and operational excellence. Responsibilities: - Lead a team of Enterprise Support specialists to deliver high touch technical support and hands on break fix support - Provide coaching and mentorship to guide career development for their team - Foster a culture of accountability, inclusion, and customer obsession - Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience - Collaborate with the Product team, bringing unique insights on real-world client needs to shape Product roadmap - Partner closely with our XM Success team to own complex product support issues and enable that teams’ success - Manage team capacity and resource allocation - Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers - Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience Required Qualifications: - Bachelor's degree, or completion of Bachelor's degree by military exit date - Excellent verbal and written communication skills - Passion for enabling others to achieve success - Demonstrated ability to build and lead teams to concrete and measurable results - Excellent analytical/problem-solving skills with a history of driving impact within a high-growth organization - Excellent interpersonal skills and the ability to coach and influence others Required Skills: Customer Support, Technical Support, Process Improvement, Operational Best Practices, Stakeholder Management, Coaching Benefits: In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices), Relocation bonus for out of state applicants, 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure), Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year), Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities