Program Manager at Qualified Health in Palo Alto - Hybrid

Program Manager

Location: Palo Alto - Hybrid

Transform healthcare with us.

At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change.

This is more than just a job. It's an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you're ambitious, innovative, and ready to move fast, we'd love to have you on board.

Join us in shaping the future of healthcare.

Job Summary:

The Program Manager will own execution and delivery for our Utilization Review (UR) and medical necessity product line, which is growing rapidly across a widening set of health system clients and use cases. This role is ideal for someone early in their career who has already carried real delivery work and wants to grow into product ownership. The Program Manager will be responsible for driving customer requirements end to end — per-client configurations, feature enhancements, and rollout — while managing the day-to-day interaction with engineering and supporting sprint-level prioritization when client requests compete. This position requires a strong bias toward detail, follow-through, deep comfort operating in Jira, and genuine appetite to learn the utilization review domain from scratch; no prior UR expertise is required.

Key Responsibilities:

• Own end-to-end delivery of customer requirements across every health system running our medical necessity products, from intake through to the customer actively using what was requested

• Track and drive the per-customer configuration work required to bring each new health system live and keep existing ones current

• Manage the day-to-day interaction between customers, the product team, and engineering: translate requests into clear, buildable work with real acceptance criteria

• Support sprint-level prioritization when customer requests compete

• Partner with the AI Transformation (AIT) team on rollout for each health system, and help make rollout a repeatable motion rather than a per-customer improvisation

• Feed patterns back into the roadmap: when three customers ask for the same thing, be the person who noticed

REQUIRED QUALIFICATIONS

• Bachelor's degree

• 2+ years of program management, project management, implementation, or delivery experience

• Demonstrated experience shipping a real product to a real customer: you were part of a team that carried something from early stage through to a customer using it in production and continuing to use it. School projects and internships do not count here

• Direct experience coordinating work with an engineering team — writing up requirements, managing a backlog, driving delivery against a sprint cadence

• Deep comfort with Jira as your primary working tool

• Excellent written and verbal communication; able to hold a thread across multiple customers and internal teams at once

• Genuine appetite to learn the healthcare and utilization review domain from scratch

IDEAL EXPERIENCE

• Experience at a startup, or fast growing company

• Health tech or healthcare SaaS background, particularly in an implementation, customer program management, or delivery role

• Exposure to enterprise or health system customers, and to the reality that every customer wants something slightly different

• Program or delivery background with a clear ambition to move into product management

• Familiarity with healthcare workflows, terminology, or health system IT environments

DESIRABLE SKILLS

• Execution Bias: You would rather close ten things than debate one. You default to making the list and working the list

• Detail Orientation: You catch the inconsistency, the missed configuration, the request that went quiet three weeks ago

• Ownership: Given an ambiguous customer request, you drive it to a decision rather than waiting for one

• Cross-Functional Judgment: You can sit between a customer, a product lead, and an engineer and make all three feel heard while still moving the work forward

• Prioritization Instinct: When two customers want incompatible things in the same sprint, you can frame the tradeoff clearly enough for someone to decide

• Learning Agility: You get to real fluency in a new clinical domain fast, and you ask good questions while you're getting there

• Product Curiosity: You want to understand why the product works the way it does, not just what ticket to file

Why Join Qualified Health?

This is an opportunity to join a fast-growing company and a world-class team, that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers.

Our employees are integral to achieving our goals so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options and an inclusive environment that fosters creativity and innovation.

Our Commitment to Diversity

Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

Pay & Benefits: The pay range for this role is between $110,000 - $140,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.

Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.