Desktop Support I (Lima) at Qualifacts in Lima, Lima Province, Peru

Desktop Support I (Lima) Location: Lima Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services Report as having the top ranked Behavioral Health EHR solutions. ** 3 days per week in office. The Opportunity: You will complete tasks in resourceful and effective ways to support all Qualifacts teams and new initiatives. Your Responsibilities: Provide hardware and software support for both remote and in-office users. Provide direct service for IT networks. Will maintain a work log of job tickets and maintenance tasks. Stay updated on new developments in, and analyze reviews of, computing technologies. Maintain and manage Active Director (including set up of new users), Administer Azure and Office 365 environments. Assist team with Corporate IT projects. Other duties as assigned or requested. Qualifications: Advanced English level. Basic understanding of Active Directory and Windows/Mac troubleshooting skills. Enthusiastic problem solver, with attention to detail and effective communications skills. What we offer you: Economic bonus and merit review. Full Health Insurance (EPS and oncologic) for you and your direct dependents. Fully paid English lessons. All legal benefits (CTS, 30-day paid vacation per year, life insurance, etc.). ** This company promotes the inclusion of people with disabilities in the workplace (Law No. 29973). Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.