Part-Time Front Office Receptionist -… at QualDerm… · Plymouth

Regular-Part Time (20-29 hrs./week)

Are you looking for a part-time administrative position in the medical field that provides a meaningful experience to make a difference in the lives of our patients every day? Pinnacle Dermatology, part of the QualDerm Partners family, has an opening on our dynamic team as a Part-Time Front Office Receptionist in our Plymouth clinic, primarily Mondays, Wednesdays & Thursdays. If you are reliable, conscientious, and excited to be part of a growing company with a mission to provide skincare solutions that improve lives, we would love to connect with you. This is a great position for someone who is interested in taking their receptionist experience to the next level in a rewarding healthcare setting. Previous experience in a front desk role is preferred, and dermatology experience is highly desired, but not required. Pinnacle Dermatology is extremely proud to be a place where people want to come to work each day. As a fast-growing medical and cosmetic dermatology provider, our team members work together to ensure extraordinary care of our patients. If connecting with patients in this setting sounds like a good fit for you, apply today!

Essential Duties and Responsibilities:

• Greet patients and visitors warmly in person or via telephone, responding to inquiries or directing them appropriately.
• Record patient arrivals accurately in the Practice Management System (EMR).
• Identify patients by name and date of birth, creating new accounts when necessary.
• Prepare paperwork required for patient appointments.
• Contact patients who miss appointments to reschedule and document accordingly.
• Schedule appointments effectively to maximize provider time and patient satisfaction.
• Assist patients in urgent situations using sound judgment.
• Maintain and update patient information in EMR systems.
• Verify insurance eligibility and prior authorization requirements, communicating with Billing as needed.
• Maintain a clean and organized reception area.
• Record and collect patient copays and balances, protecting confidentiality of personal and financial information.
• Follow established policies and procedures, reporting any issues or changes.
• Provide superior customer service and maintain courteous telephone etiquette.
• Collaborate professionally with patients, providers, and team members.
• Contribute to clinic’s social media efforts by gathering content and assisting with community engagement, as needed.