Leasing Associate, New Developments,… at QuadReal… · Vancouver

The Leasing Associate will support the successful lease-up of new residential developments across the Greater Vancouver Area. Reporting to the Assistant Leasing Manager, New Developments, you’ll be the face of our communities — conducting tours, connecting with prospective residents, and supporting all aspects of the leasing process.

This is a fast-paced, onsite role ideal for someone who thrives on creating great first impressions, delivering exceptional service, and contributing to the launch of vibrant new communities. 

Responsibilities:

Leasing

• Lead leasing and resident relations functions for the community, regularly evaluating key performance metrics such as occupancy, lease conversions, and move-ins.

• Respond promptly to all leasing inquiries, secure appointments for community tours, and accurately track activity in Yardi Voyager and Funnel, as applicable.

• Conduct engaging community tours and showcase available suites to prospective residents, highlighting key features, amenities, and the overall lifestyle experience.

• Maintain up-to-date knowledge of suite types, layouts, availability, community amenities, neighbourhood offerings, and value-added resident services.

• Perform background and credit checks and ensure timely communication with applicants regarding their application.

• Facilitate the completion of all leasing documentation, including lease agreements, schedules, assignments, and addendum forms utilizing Yardi Voyager, Rent Café and Funnel.

• Work closely with the Community Manager to ensure suites are ready for move-in, including completing move-in inspections and providing new home orientations.  

Customer Service and Sales

• Uphold QuadReal’s mission, vision, and values, serving as a brand ambassador to both prospects and residents.

• Drive lease conversions by highlighting the quality, features, and lifestyle benefits of living in a QuadReal community.

• Deliver an exceptional customer experience by engaging residents and prospects through multiple touchpoints across the leasing and resident lifecycle.  

Marketing

• Maintain a strong understanding of competitive properties by conducting weekly market surveys and staying current with the rapidly changing rental market.

• Provide the Leasing Manager with insights and recommendations on rental rates, promotions, and market trends to help maximize lease conversions, occupancy, and revenue.

• Build and maintain relationships with local businesses and community organizations that can enhance the resident experience or generate leasing traffic.

• Support additional leasing, marketing, and administrative activities as required.  

Administration and Reporting

• Generate weekly reports in Yardi Voyager and Funnel on occupancy, traffic, and other key performance metrics.  

• Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation using Yardi Voyager and Rent Café.

Maintenance Support

• Ensure vacant suites, model suites, amenity spaces, and the overall community are maintained in show-ready condition.  

• Report any deficiencies in suites or common areas to the Leasing Manager, Community Manager and Maintenance Manager.  

Health and Safety

• Understand and adhere to QuadReal’s Health and Safety policy.

• Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Fire Code and Occupational Health and Safety Act. 

Experience and Qualifications:

• Passion for excellence in customer service and delivering an exceptional resident experience.

• Hospitality or sales experience preferred.

• Minimum of three years of relevant experience; post-secondary education is an asset.

• Strong verbal and written communication skills, with the ability to interact with colleagues and supervisors.

• Excellent interpersonal skills and a collaborative mindset.

• Highly organized and detail-oriented, with a proven ability to thrive in a fast-paced environment.

• Familiarity with Yardi Voyager, Rent Café, and Funnel is an asset.

• A self-starter with a high degree of initiative, creativity, and adaptability.

• British Columbia Real Estate License in Property Management or equivalent preferred. 

The expected annualized base salary range for this role is $50,000 – $55,000 prorated for the duration of the contract.