Care Manager at QuadCare in Boca Raton, FL

About QuadCare

QuadCare Home Health is a Medicare-certified, ACHC-accredited home health agency in Boca Raton, FL — nurse-led and built on cura personalis, care for the whole person. We believe great outcomes start with great people, and we invest in the team that delivers them.

The Role

The Care Manager is one of the most important roles at QuadCare — a senior coordination position with real ownership over patient experience, provider relationships, and the operational rhythm of every episode. You are the connective tissue between our patients, our clinical team, our referral sources, and our provider partners. You are the first voice patients hear when they come onto service and the last voice they hear when they leave. You keep care moving, communication clear, and relationships strong.

What You'll Own

• Patient experience — welcome calls, ongoing point of contact, post-discharge check-ins, and resolving barriers with urgency and compassion.
• Care team coordination — assigning field nurses and therapists based on clinical needs, location, and availability; directing the administrative support team on scheduling and documentation follow-up.
• Hospital and provider relationships — owning CarePort referrals, communicating with hospital case managers and discharge planners, and representing QuadCare professionally with physician offices.
• Documentation integrity — review intake and ongoing clinical documentation for completeness and accuracy; coordinate corrections with provider offices when gaps surface, including face-to-face encounter detail.
• Order acquisition — partner with provider offices to obtain verbal, written, and signed orders (start of care, recerts, frequency changes, discharges) and track signature returns to keep episodes billable.
• Billing readiness support — review weekly billing readiness summaries; partner with the administrative support team and our QA partner to resolve outstanding orders, F2F gaps, and documentation issues as they surface.
• Administrative team leadership — serve as the decision-maker and trainer for the back-office support team so routine questions resolve without escalation.

Your First 90 Days

• Month 1 — onboard and become fluent in QuadCare's workflows, EMR, and episode rhythm; begin taking ownership of daily patient experience touchpoints and back-office coordination.
• Month 2 — run the full operational rhythm with confidence and autonomy — patient experience, documentation integrity, order acquisition, and administrative team direction.
• Month 3 — operate as QuadCare's trusted Care Manager, with established working relationships across our team, our patients, and our provider partners.

What We're Looking For

• Minimum 2 years in a Medicare home health setting — clinical, administrative, or care coordination capacity.
• Working knowledge of Medicare HH coverage criteria, homebound status, and F2F documentation standards.
• Familiarity with ICD-10 coding as it applies to home health (symptom vs. root-cause codes).
• Experience with home health EMR (WellSky/Kinnser, Axxess, Homecare Homebase, or similar).
• Strong written and verbal communication; warm, decisive, and confident across patients, providers, and your team.
• Exceptionally organized and detail-oriented — you catch the missing signature before it becomes a denied claim.

Preferred (Not Required)

• Prior Care Coordinator, Patient Services Coordinator, or Clinical Liaison experience in home health or post-acute care.
• Medical Assistant, LPN, or RN background — clinical experience at any level strengthens this role.
• CarePort experience and familiarity with Florida RCD pre-claim review workflows.
• Active Florida LPN or RN license — credentialed candidates may assume additional clinical responsibilities and grow into a Director of Nursing track over time.
• Familiarity with ACHC or CHAP accreditation standards.

What We Offer

• Competitive salary commensurate with experience and credential.
• A leadership role with real ownership, clear authority, and the support to succeed.
• A collaborative, mission-driven team where your voice matters.
• Growth opportunities as QuadCare continues to expand.

Position Details

• Schedule: Monday–Friday business hours, with occasional after-hours availability for urgent provider or patient matters. A formal on-call rotation may be developed as the agency grows.
• Location: Boca Raton, FL — in-office for the first 60 days during onboarding, then hybrid (3 days in office / 2 days remote).