Critical Operations Technician II at QTS in New Albany, IN

Critical Operations Technician II
Location: New Albany, OH
Job Description
SUMMARY
The Critical Operations Technician II is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds, and analyzes data to ensure the proper functioning of departmental equipment.  The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems.  This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.
RESPONSIBILITIES, other duties may be assigned.
Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems
Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
Provide remote hands and eyes services for customers.
Provide high level computer hardware and software configuration support.  Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
Responds as required to building emergencies and customer requests.
Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
Uses the Change Management Process to get approval for preventative and corrective maintenance.  Commences & completes the maintenance along with the necessary documentation using the QTS process and software.
What you will need to be successful:
Two or more years of technical or trade training, military training, or workplace equivalency
Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling
Proficiency with Microsoft Office Suite
Additional preferred qualifications:
One or more years of work experience in data center, commercial, or industrial environment, or equivalent
The perks (and only a few):
Medical, dental, vision, life and disability insurance
401(k) retirement plan (with up to 4% match)
Paid volunteer days
Employee assistance program
Tuition assistance, parental leave and military leave assistance;
QTS scholarship for dependents
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.