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Warranty & Parts Specialist at Qode · Ho Chi…
Skills
Job Description
We are hiring for this role on behalf of our client in the EV automotive industry
Warranty & Parts Specialist
Location: Ho Chi Minh City, Vietnam
Workplace Type: Onsite
About Our Client
Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview
The Warranty & Parts Specialist holds the technical judgement on warranty claims and drives parts sell-in to the dealer network — the two desk jobs that decide whether the after-sales business pays its way.
The role adjudicates claims against the evidence and proposes what each point should stock and buy; it never pays a claim, never keys an order and never carries a sales target on warranty parts. Batching and payment sit with the Service Admin and Accounting; approvals above limit sit with the Aftersales Manager. Claim approval, rejection or hold within the tier; point tier recommendation; parts programme and price exception proposals.
The ideal candidate has adjudicated warranty claims at an OEM or distributor, knows a parts business fro`m the numbers (fill rate, dead stock, margin), and can hold a line with a dealer on a rejected claim and on a stock order.
1 - Warranty Claim Adjudication
Adjudicate claims within the point tier rules: Probation 100% review, Steady auto-approval with 10% post-audit, Flagged 100%; approve, reject or hold with reason, within the service level.
Recommend claims above the threshold to the Aftersales Manager with a technical opinion.
Give the technical assessment on repeat-fault cases for the Aftersales Manager and Legal.
2 - Post-audit, Point Tiers & OEM Disputes
Run the monthly post-audit of auto-approved claims; the Aftersales Manager reviews the sample; propose point tier changes; claw back on failure.
Own technical disputes with the OEM on rejected claims; prepare the evidence file; track to closure.
Review retention-area audit samples brought back by the Field Service & Training Specialist.
3 - Parts Sell-in & Dealer Stock Proposals
Review the weekly stock proposal per point against the configuration; push promotion lines and slow stock; follow up sell-in with the point's parts counter.
Prepare out-of-promotion price requests with margin impact for the Aftersales Manager's decision.
Track parts fill rate, dealer stock health and sales by point; report to the Aftersales Manager.
4 - Parts Programmes & Dead Stock
Draft parts and service promotions (sell-in, volume rebate, retail, service package, clearance) for the Aftersales Manager within the envelope.
Prepare the quarterly dead-stock list and clearance or write-off proposals.
Support the parts price book preparation with margin and competitor data.
5 - Quality Data
Feed claim-by-part, rejection-by-reason and comeback data into the monthly quality pack with the Vehicle Engineers.
Flag parts with abnormal claim rates for the parts-master and configuration review.
6 - System Discipline
Keep claim decisions, reasons and evidence complete in the DMS so that batching and reconciliation need no rework.
Propose claim-engine rule changes (pre-checks, thresholds) to the Aftersales Manager.
Qualification
- 5–8 years in after-sales for a two-wheeler, automotive or EV brand, including warranty claim adjudication at an OEM or distributor
- Parts business experience: dealer stock proposals, fill rate, dead stock, parts promotions or price books
- Technical background sufficient to judge evidence, fault codes and repair methods; EV or high-voltage exposure preferred
- Comfortable with a dealer management or warranty system and strong Excel
- Able to write a clear claim decision and a dispute file; working English for OEM platforms
- Firm and fair with dealers on rejections and on stock orders
Personal Attributes
- Evidence-based and consistent
- Commercially minded on parts
- Firm on a rejection, fair in the reason
- Accurate in records
- Works to deadlines without being chased