Customer Service Representative (m/f/d) at Qnity · Neu-Isenb…

Customer Service Representative (m/f/d) Location: EMEA-DE-HS-Neu-Isenburg (DSP) (EL) Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Role Description Perform Customer Service tasks for an assigned portfolio of customers working as part of a team to ensure a high level of customer satisfaction. Key Responsibilities Receives and processes all types of customer orders including complex and / or Export orders. Responsible for inquiry & order handling process from beginning to end Acts as a primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understands the business model Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues Interacts with broader network of Internal DuPont Partners to ensure that the customers’ requirements are understood and commitments are met. Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation Processes customer complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis. Performs quality control checks and takes subsequent corrective actions.  Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Follows desk procedures/policies Provides backup coverage for other CSRs Qualifications / Skills Bachelor degree or 3-year Apprenticeship (kaufmännische Ausbildung) or proven track record with > 3 years experience in a customer service, supply chain or logistics role Language skills :  Fluent in English & German (additional EU language beneficial) Customer focused IT skills :  Strong systems skills. Good knowledge of SAP and Excel (SAP P80 experience beneficial) Good analytical skills Strong interpersonal & intercultural skills; good teamwork & collaboration Good written & verbal communication skills Understanding of the Sales to Cash process Experience with SEMI products & processes beneficial #LI-RS1 Join our Talent Community to stay connected with us! Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility Page for Contact Information. Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page. We use Artificial Intelligence (AI) to enhance our recruitment process.