Senior Manager / Manager, Change &… at QBE Insurance · London

Senior Manager / Manager, Change & Excellence Location: GBR - London Primary Details Time Type: Full time Worker Type: Employee Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity We are expanding our Insurance and Operations transformation capability and are looking for multiple Change & Excellence professionals to play a pivotal role in shaping how change is delivered across the business. Sitting within a high‑impact core change team, these roles lead complex, strategic initiatives that span multiple P&Ls, as well as enterprise‑wide priorities that sit outside traditional silos. These are senior, hands-on change roles for experienced professionals who are comfortable leading initiatives end-to-end, shaping the approach, and doing the work where required. You will operate in environments where outcomes are clear, but the path to get there is not -requiring judgement, adaptability, and strong collaboration across technical and non-technical stakeholders. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role Lead complex, enterprise‑wide change initiatives spanning multiple P&Ls and functional boundaries Shape work from first principles - defining problems, outcomes and approaches in ambiguous environments Design and drive pragmatic delivery plans, adapting structure and governance as initiatives evolve Act as the connective tissue across change, bringing together SMEs from technology, legal, risk, compliance, finance and operations Confidently engage and influence senior stakeholders, even where subject matter is unfamiliar Translate business needs into clear, outcome‑focused requirements, bridging business and technology teams Maintain momentum across multiple workstreams, ensuring alignment, progress and effective decision‑making Embed continuous improvement thinking, using insight and data to focus on impact and benefits realisation About you You’ll bring a senior, consulting‑style mindset and the ability to operate at pace, including: Significant experience delivering business change, transformation or consulting engagements Strong cross‑functional experience, navigating complex organisational and stakeholder landscapes Consulting or advisory background (e.g. Big 4 or similar), ideally with financial services clients. London market or general insurance knowledge is required Comfort working in ambiguity, focusing on outcomes rather than predefined solutions Confidence leading senior stakeholder discussions across legal, risk, compliance, finance and technology Ability to engage effectively with technology teams without being a deep technical specialist Excellent structuring, problem‑solving and analytical capability A collaborative, adaptable approach with the confidence to shape and lead initiatives end‑to‑end Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance – we fund fully comprehensive private medical cover for you and all the family. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025:   Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee To learn more about our achievements, click here Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Coaching, Cost Management, Critical Thinking, Delivery Management, Intentional collaboration, Managing performance, Negotiation, Performance Management (PM), Process Improvements, Project Delivery, Risk Management, Stakeholder Management, Strategic Thinking, Team Management, Waterfall Model Application Close Date: 25/05/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.