Operations Analyst at QBE Insurance in Madison, WI

Operations Analyst Location: Madison, WI, USA Primary Details Time Type: Full time Worker Type: Employee The Opportunity: The purpose of this role is to provide operational support for leadership team. Partner and collaborate with key stakeholders in the planning and implementation of strategic initiatives. Support operational reporting, project management, and cross-training across department to ensure successful implementation of billing project objectives. Location:Madison, WI Work Arrangement:This role is hybrid, where you will be expected to be in the office 2-3 days per week. Salary range for this role is:$64,000.00 - 96,000.00, depending on experience Your new role Contribute to the preparation and implementation of project plans to ensure these include operational considerations for delivery. Act as a consultant to key internal stakeholders on various matters such as metrics, key performance indicators (KPIs), reporting and issues/impacts downstream. Improve team systems and communication tools to ensure ease of use, data integrity and seamless self-service access. Build and maintain strong relationships with key stakeholders by providing exceptional customer service, sharing knowledge and expertise, promoting organizational growth and guiding on best practices. Proactively gather feedback from end users, document processes and oversee system upgrades to monitor effectiveness and achievement of key stakeholder initiatives. Provide exceptional customer service and support to the users to maximize value and usability. Point of contact for key systems; responsible for user acceptance testing, validating systems ongoing functionality, troubleshooting, problem solving and formulating solutions for basic to complex issues. Assist with gathering enhancement requirements, fielding questions by developers, testing and documenting changes. Address questions when managers are unavailable as a department subject matter expert regarding policies and procedures. Contribute to the preparation and implementation of operational team plans to ensure key issues are considered. Work Experience: Necessary Work Experience includes: Some relevant work experience. Preferred Work Experience includes: Methodical, logical and rational approach to problem solving. Knowledge of Microsoft Office Excel. Knowledge of Word and PowerPoint. High attention to detail with the ability to work quickly and accurately. Comfortable with interpreting and producing numerical data. Qualifications: Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience. Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: Hybrid Working – a mix of working from home and in the office 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis Competitive 401(k) program with company match up to 8% Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice Tuition Reimbursement for professional certifications, and continuing education Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits | QBE US. Why QBE? What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success – and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/ QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. Supplementary information Skills: Communication, Complaint Management, Critical Thinking, Data Entry, Intentional collaboration, Managing performance, Microsoft Applications, Operational Efficiency, Operations Management, Process Improvements, Professional Development, Report Writing, Risk Management, Stakeholder Management, Workload Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.