Customer Payment Specialist at Qantas Group · Melbourne

companyDescription We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often. Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars! jobDescription Jetstar thrives on innovation. We're always looking for proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. The Customer Payment Specialist is responsible for leading and delivering enhancements to customer payments at the airport and onboard, supporting strategic projects while driving operational efficiency across our points of sale. The role collaborates with both internal and external stakeholders to ensure our card‑present payment systems and support processes are effectively implemented and embedded throughout the Jetstar business. Please note this is a 12 month fixed term contract. The core responsibilities of this role are: Responsible for the end-to-end customer experience, processes and reporting of card present payments and payment processes Define product vision and roadmap for card present payment solutions across short, medium and long term horizons Responsible for process documentation (including SOPs) for card present payment processes Identification of opportunities to improve end-to-end process for card present payment solutions Continuously identify opportunities to improve customer experience, reduce cost and improve internal efficiencies related to these products Identify new revenue opportunities and use cases for card present payment solutions To be considered for this role, you will have: Strong interpersonal, written and verbal communication skills and the ability to influence and negotiate Experience in card present payment solutions including the establishment and ongoing maintenance of these solutions Experience in supplier / partner management Experience in policy and process development and implementation Strong knowledge of MS Office software as well as ability to learn Jetstar standard software packages Experience in process improvement methodologies (e.g. Lean Six Sigma) preferred Jetstar Group Your Life At Jetstar Is Unlike Any Other. Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need. We’re Jetstar. Let’s takeoff together. Applications close: 22nd May 2026 Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. qualifications additionalInformation