Agent Freight Operations at Qantas in Brisbane, Queensland, AU

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Exciting opportunity to be a part of one of the strongest performing businesses
• Permanent Full-Time opportunity located at Brisbane Freight Terminal
• Rotational 7-Day Shift Roster position

At Qantas, our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. We won’t settle for less than the best outcome. We each have the opportunity to add value and make an impact on the business

Qantas Freight is Australia’s largest independent air freight services business, moving over 4000 air freight shipments across more than 500 destinations globally.

If successful – you would deliver total customer satisfaction through the accurate and efficient processing of export & Import flight documentation and administration duties associated with the delivery and acceptance of Import and Export Freight (Domestic and International).

You’ll have –

• Previous Experience in a cargo terminal or logistics environment (desirable but not essential)
• The ability to work a 7-day rotational shift roster including night shifts
• Previous face-to-face customer service skills and experience (desirable but not essential)
• The ability to work as a team or independently
• Sound data entry skills and high attention to detail
• Strong time management skills
• The ability to obtain a Dangerous Goods Acceptance Certification
• An open Drivers licence and the ability to obtain an Air-side Drivers Licence
• Eligibility to hold an Aviation Security Identification Card (ASIC)

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications will only be considered for candidates who have the right to work in Australia/New Zealand without restrictions or sponsorship.

Applications close: 11:59pm Sunday 2nd August 2026