Digital Support Apprentice at QA… · Greenock

PG Paper is a fast-growing, internationally recognised company headquartered in Greenock, Scotland. Established in 2003, the business has grown into a global organisation operating across more than 60 countries, specialising in the sourcing and supply of paper, packaging and speciality products.

With offices across the UK, USA, China and Turkey, PG Paper relies on digital technology to support its teams and keep its international operations running smoothly.

As the business continues to grow, PG Paper is looking for an enthusiastic Digital Support Apprentice to join its team in Greenock. This is a fantastic opportunity to kick-start your career, gain valuable hands-on experience and develop practical digital skills within a dynamic, globally connected organisation.

Responsibilities:

• Supporting a range of digital business support and operational activities, helping the team manage day-to-day business processes effectively

• Carrying out research and gathering information to support operational and commercial activities, using Microsoft Excel, Word and other Microsoft 365 tools to organise and present findings

• Coordinating sample management as part of the wider order management process, using Oracle NetSuite, Salesforce and Microsoft 365 to record information, track progress and provide updates

• Learning to use Oracle NetSuite to support order management and other key operational processes, ensuring information is recorded accurately and kept up to date

• Using Salesforce to maintain client, supplier and business information and support ongoing business activities

• Creating and maintaining reports, spreadsheets, documents and other business information using Microsoft Excel, Word and Microsoft 365

• Using Microsoft Excel to organise, track and review information, while developing confidence in using spreadsheets and data as part of everyday business activities

• Using Microsoft Outlook to manage emails, calendars and professional communication with colleagues, clients and suppliers

• Using Microsoft Teams and other Microsoft 365 applications to communicate, share information and collaborate with colleagues across different areas of the business

• Communicating professionally with clients and suppliers by telephone and email, responding to enquiries, gathering information and directing queries to the appropriate person when required

• Supporting key business and operational processes by maintaining accurate records, documentation and information across NetSuite, Salesforce and Microsoft 365

• Helping to coordinate activities between different teams, ensuring relevant information, documentation and system records are accurate and accessible

• Supporting the smooth day-to-day running of the business through a variety of digital support, systems and operational activities

• Working with colleagues across different areas of the business and gaining exposure to a variety of cross-functional activities and processes

• Developing an understanding of how business systems, digital tools and operational processes work together to support an international organisation

• Taking increasing ownership of individual tasks and projects as your knowledge, skills and confidence develop, using the relevant systems to manage priorities, track progress and communicate updates

Working hours: 37.5 hours a week, Monday to Friday, 9am - 5pm.

Benefits: Excellent career progression opportunities.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!