IT Support Analyst at Q2 in Austin, TX

IT Support Analyst Location: Austin, TX As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY Q2 is seeking an IT Support Analyst to provide end-to-end technical support, lead onboarding initiatives, and implement service improvement strategies. This role requires initiative, strong technical acumen, and a proactive approach to solving issues and enhancing user satisfaction. RESPONSIBILITIES • Independently resolve complex technical issues for local and remote users • Lead onboarding and IT setup for new hires, ensuring a smooth experience • Provide support and troubleshooting across operating systems and platforms • Coordinate escalation of technical issues and follow through to resolution • Maintain and enhance asset tracking and documentation processes • Contribute to the development and improvement of support standards • Support identity and mobile device management systems • Assign appropriate permissions to users in Active Directory • Perform regular file archival and data migrations as necessary • Perform RESPONSIBILITIES within established SOX and security compliance requirements • Participate in rotating on-call support schedule EXPERIENCE AND KNOWLEDGE • Typically requires a Bachelor’s degree in Information Systems, Computer Science, or a related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience Ability to work individually, as a team, and cross functionally to resolve complex issues • Strong customer service, written, and oral communication skills • Experience with Active Directory • Experience with Office 365 administrative tasks • Experience supporting both Windows and MacOS workstations • Experience providing effective hardware and software IT support to in office and remote users • Experience with Identity Management tools – (Okta experience a plus) • Experience with Mobile Device Management tools (Jamf and Intune experience a plus) • Experience with an IT ticketing system (Remedy, ServiceNow, Salesforce, etc.) • Experience with A/V and collaboration tools This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements