HOULIHANS DUAL RATE at Q Casino + Resort in Dubuque, IA

HOULIHAN’S

Q CASINO + RESORT

DUAL RATE (LEAD FOOD SERVER/SUPERVISOR/TRAINER)

BASIC FUNCTION

As Lead Food Server responsible for food and/or drinks to guests, ensuring guest satisfaction. Supervisor/Trainer will oversee the operation of Houlihan’s Front of House to ensure that it is run smoothly and efficiently in order to provide customer satisfaction.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Food & Beverage Supervisor/Houlihan’s Manager
• Supervises: Servers

SPECIFIC DUTIES AND RESPONSIBILITIES

• Take food and drink orders.
• Provide prompt and proper service.
• Enter food and drink orders into Point of Sales system.
• Service table with refills or any other items needed by guests.
• Remove dirty dishes and help clean tables.
• Present check to guests and take to hostess stand if applicable.
• Complete all side work.
• Reset tables.
• Clean all work areas.
• Open, supervise, and close department as needed.
• Supervise and check out staff members.
• Verify and balance all employee paperwork.
• Instruct and assist employees with job duties.
• Assign, check, and monitor work schedules.
• Know the function of all areas in Food and Beverage.
• Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.
• 6 months prior waitstaff experience preferred.
• 2 years business degree or equivalent experience.
• Prior supervisory or management experience helpful.

STANDARDS OF PERFORMANCE

• Food to be served within 10 minutes for lunch orders.
• Food to be served within 20 minutes for dinner orders.
• Keep guests satisfied by providing service.
• Basic reading and writing skills.
• Knowledge of menu items.

MENTAL AND PHYSICAL REQUIREMENTS

• Lifting to 10 lbs.
• Walking for long periods of time
• Climbing stairs
• Standing for long periods of time
• Talking, hearing
• Stooping

WORKING ENVIRONMENT AND CONDITIONS

• Inside work
• Occasional outside work
• Exposure to cigarette smoke
• Exposure to cleaning solutions

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:
• Coffee machine
• Point of Sales register
• Other