Project Support Coordinator (Entry Level) at Q Analysts · Kirkland

Company Description

About Q Analysts:

Q Analysts has a eighteen-years track record of providing managed services and we've partnered with some of the world's best companies to deliver services that exceed expectations. Q Analysts provides industry-leading managed services that drive Quality for Quality Assurance and Testing of hardware devices, software apps and experiences as well as Ground Truth Data Services for artificial intelligence (AI) and machine learning (ML).

Q Analysts is headquartered in San Jose, CA with a presence throughout the US and subsidiaries globally on four continents. The company has been recognized repeatedly for its industry-leading growth rate and service quality. At Q Analysts, we listen to your needs and help you select what's right for you - this includes the right career opportunities, a choice of comprehensive benefits packages as well as technical training. When you become a Q Analysts employee, you'll see the difference in the superior levels of support and service we deliver to you, our partners, through our Consultant Experience Program. Learn about us here and come join us.

(Verification of COVID 19 vaccination, background check, and ability to work in the United States without requiring sponsorship required for all new hires.)

Job Description

Q Analysts is looking for Data Collection Associates (DCAs) to support Ground Truth Data Collection initiatives and contribute to the development of VR and AR products.

The focus of ground truth data collection is to capture various types of data relating to humans, speech and environments to enable quality Artificial Intelligence and Machine Learning algorithms.

DCAs will be responsible for performing data collection directly with participants while utilizing sophisticated equipment in a simulated environment. The ideal candidate has the perfect blend of customer service and technology skills.

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Responsibilities:

• Guide hired research participants for data collection sessions in a secured office or home environment to perform scripted motion captures

• Prep and maintain assigned equipment and ensure security of proprietary devices

• Prep participants for capture including intake, NDAs, scripting and answering questions

• Maintain capture environment and implement lighting and staging changes

• Respond swiftly to project updates and changes

• Provide feedback to operations lead on project improvements

• Perform data uploads

• Troubleshooting: Ability to mitigate issues, customer-facing or technology related

Qualifications

Skills and Requirements:

• Strong face to face customer service experience

• Strong communication skills

• Professional appearance and demeanor

• Technologically adept and familiar with latest trends in technology; AI/ML/AR/VR

• Organized and detail oriented

• Thrives in a team environment

• Ability to manage responsibilities in a fast-paced environment

Experience:

• Experience in a related role such as customer service or data collection
• Experience with Microsoft Office 365 and its components (SharePoint, Forms, Outlook, Word, Excel)
• High school diploma and 2+ years working in a team environment

Additional Information

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability Q Analysts is an EOE. All your information will be kept confidential according to EEO guidelines.