Entry Level Moderator / Coordinator (Data… at Q Analysts · Redmond

Company Description

Join Q Analysts and become part of a world-class organization. Q Analysts has a sixteen-years track record of providing managed services and we've partnered with some of the world's best companies to deliver services that exceed expectations. Q Analysts provides industry-leading managed services that drive Quality for Quality Assurance and Testing of hardware devices, software apps and experiences as well as Ground Truth Data Services for artificial intelligence (AI) and machine learning (ML).

Q Analysts is headquartered in San Jose, CA with a presence throughout the US and internationally. The company has been recognized repeatedly for its industry-leading growth rate and service quality. At Q Analysts, we listen to your needs and help you select what's right for you - this includes the right career opportunities, a choice of comprehensive benefits packages as well as technical training. When you become a Q Analysts employee, you'll see the difference in the superior levels of support and service we deliver to you, our partners, through our Consultant Experience Program. Learn about us here and come join us.

Job Description

Q Analysts is looking for Moderators to help support several different projects for our client Microsoft. Role will be onsite in Redmond, WA and is a long-term project opportunity.

Moderators are primarily responsible for (but not limited to):

• Interacting with participant(s) and leading them through data collection projects
• Using Client tools to label/tag data

This role requires an ability to work independently and as a team based on verbal input from the client. It also requires a quick ability to learn new systems and processes and make recommendations leveraging their past experiences.

Moderator

• Capture data for the assigned project aiming to reach the targeted daily goal
• Approach & recruit participants for the project
• Label/tag data to reach the targeted daily goal
• Understand/consistently execute scripts for every phase of a project
• Build/Socialize Project End of Day Reports
  • Total captures for the day, summary, issues occurred, etc.
• Convey Specific Project Details to High-Ranking Clients
• Execute Basic Technology Troubleshooting
  • Interact with various hardware & software
  • Use analytical skills to troubleshoot problem quickly or escalate to appropriate authorities (when necessary)

Qualifications

Qualifications or Must Haves:

• High attention to detail
• Customer service oriented
• Goal driven and objective mindset
• Integrity and strong work ethic
• Report creation, monitoring and updating
• Creative problem solver
• Proactive decision maker
• Team player
• Intermediate PC/Windows skills
• Aptitude for IoT, AR/VR/MR, and AI/ML
• Microsoft Office experience; Excel, Word, Outlook, OneNote, Teams, etc.

Bonus Skills:

• Ground Truth data collection experience
• Annotation, tagging or labeling data experience
• Experience with Agile, Kanban or Scrum methodology
• Project Sprint(s) experience
• Working at Microsoft
• Knowledge of Microsoft Office suite of products at Intermediate level
• Team Lead or Leadership experience (of people not projects)
• Advanced Project Management skills or certification

Additional Information

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability Q Analysts is an EOE. All your information will be kept confidential according to EEO guidelines.