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Intake Coordinator at Pyramid Healthcare in Concord, MA
Skills
Job Description
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Intake Coordinator – SUD Treatment
Location: Concord, MA Schedule: Full-Time Pay: $22 per hour
About Pyramid Healthcare
Pyramid Healthcare is a trusted leader in behavioral healthcare, providing compassionate and evidence-based treatment for individuals with substance use and co-occurring disorders.
At our facility in Concord, MA, we specialize in Substance Use Disorder (SUD) treatment for adults. This is a great opportunity to join a growing team and help build a strong foundation for recovery from day one.
Position Summary
We are seeking a detail-oriented and client-focused Intake Coordinator to manage the admission and discharge process for individuals entering and completing care at our facility.
As the first point of contact, the Intake Coordinator ensures all required documentation, assessments, and communication are completed accurately and efficiently—helping create a smooth and supportive experience for both clients and staff.
Key Responsibilities
- Coordinate and complete admission paperwork, collect documentation (e.g., photo ID, insurance), and collaborate with nursing for client onboarding
- Conduct level-of-care assessments and complete PCPC or ASAM documentation for admissions, continued stays, and discharges
- Manage insurance-related processes, including precertifications and utilization review (UR) notes
- Assist SCA clients with the Medical Assistance application process, including communication with representatives and submission of required forms
- Maintain communication with outside stakeholders (e.g., probation/parole officers, employers) with proper client consent
- Organize and distribute client photos, label with MR numbers, and file appropriately
- Support discharge processes for detox-only clients, including scheduling outpatient appointments and coordinating with clinical and nursing teams
- Conduct phone and in-person pre-screens, enter data into the electronic clinical record, and schedule assessments or referrals
- Ensure compliance with confidentiality, licensing, and accreditation standards
- Complete required trainings and perform other duties as assigned
Qualifications
Education:
- High school diploma or equivalent required
Experience:
- Experience working with individuals in behavioral health or substance use treatment preferred
Skills:
- Strong communication, organizational, and attention-to-detail skills
- Ability to work collaboratively and compassionately in a fast-paced environment
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards for Full-Time Positions:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.