Pyramid Global Hospitality→
Rooms Division Manager at Pyramid… · San…
Skills
Job Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you!What you will have an opportunity to do:
Position Summary
The Rooms Division Manager is responsible for the overall leadership, performance, and coordination of the Front Office and Housekeeping departments. This role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while driving guest satisfaction, cleanliness scores, and revenue optimization.
Essential Duties & Responsibilities
Front Office Oversight
- Direct and manage all Front Office operations, including Front Desk, Night Audit, and Guest Services
- Ensure seamless guest arrival and departure experiences (check-in/check-out efficiency)
- Resolve guest complaints promptly and professionally, escalating when necessary
- Monitor daily reservations, occupancy, and room inventory to maximize revenue opportunities
- Ensure proper cash handling, billing accuracy, and audit compliance
- Train and develop team members on service standards and guest engagement
Housekeeping Oversight
- Oversee daily housekeeping operations, including room cleaning, public areas, and laundry
- Ensure all guest rooms and public spaces meet cleanliness and brand standards
- Monitor room readiness and coordinate with Front Office on room availability
- Conduct regular inspections to maintain quality control and consistency
- Manage inventory and par levels for linens, supplies, and amenities
- Ensure adherence to safety, sanitation, and compliance standards
Operational Leadership
- Coordinate communication between Front Office and Housekeeping to ensure efficient room turnover and service delivery
- Develop and implement departmental policies and procedures
- Monitor key performance indicators (KPIs) such as cleanliness scores, guest satisfaction, and labor productivity
- Prepare schedules based on occupancy and business demand
- Drive continuous improvement initiatives to enhance guest experience
Financial & Administrative Responsibilities
- Manage departmental budgets, labor costs, and productivity targets
- Review daily reports, including occupancy, ADR, RevPAR, and labor metrics
- Assist in forecasting and strategic planning for Rooms division
- Control expenses while maintaining service and quality standards
Team Leadership & Development
- Recruit, train, and coach Front Office and Housekeeping leaders and associates
- Conduct performance evaluations and provide ongoing feedback
- Foster a positive, team-oriented work environment
- Ensure compliance with company policies and HR standards
What are we looking for?
Qualifications
- 3–5 years of hotel experience in Front Office and/or Housekeeping leadership
- Strong knowledge of hotel operations, PMS systems, and brand standards
- Proven leadership and team development skills
- Strong problem-solving and communication abilities
- Ability to work flexible schedules, including weekends and holidays
Compensation:
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$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.