On-Call A/V Technician at Pyramid Global Hospitality in Chicago, IL

Summary: Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The On-Call A/V Technician will be responsible for setting up and operating audiovisual systems in a hospitality environment, ensuring client satisfaction through effective Help Desk services and support for various technologies. Responsibilities: - Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events - Support multimedia, audio visual, and videoconferencing or VTC event operation - Provide excellent customer service that includes communicating with end users in person and on Video Conference - Assist end users with set-up for conferences, ensuring that all equipment is operable - Monitor daily audio visual conference room schedule - Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media - Setup, operate, support, breakdown and transport AV equipment - Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events - Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance - Identify any IT and network related issues and ask for IT support in a timely manner - Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures - Perform other related duties as requested by management - Remain alert, courteous and helpful to guests and co-workers at all times Required Qualifications: - Bachelor's degree preferred - Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment - Conference Center/Hotel or related experience - Use of web streaming equipment and platforms including hardware encoding for webcasting - Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc - Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers Preferred Qualifications: - Technical certification in related network and end user operating systems desired - Extron and/or Crestron AV and Lighting control systems experience desired Required Skills: Audio/visual technologies, Programming, troubleshooting Important Skills: Technical certification, Web streaming equipment, Web conferencing platforms, Extron/Crestron systems Nice-to-Have Skills: Customer service Benefits: Comprehensive health insurance, Retirement plans, Paid time off, On-site wellness programs, Local discounts, Employee rates on hotel stays, Ongoing training and development opportunities