Pyramid Global Hospitality→
Housekeeping Supervisor at Pyramid… · Location…
Skills
Job Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.What you will have an opportunity to do:
Housekeeping Supervisor
Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.
Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team to ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the resort. This position supervises Room Attendants, Public Area Attendants, and Housekeeping Runners while conducting inspections, providing training, and assisting with scheduling and inventory. The Housekeeping Supervisor ensures all guest rooms, corridors, and public spaces reflect the exceptional quality and service standards of the Dellshire Resort.
Why You’ll Love Dellshire
- Be part of a resort that blends luxury and adventure into a storybook setting.
- Work with a team that values creativity, collaboration, and connection.
- Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
- Competitive pay
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
What You’ll Do
- Supervise and support housekeeping staff to ensure efficient daily operations and adherence to resort cleanliness standards.
- Conduct regular inspections of guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and overall presentation.
- Coordinate daily assignments and ensure timely completion of cleaning tasks and guest requests.
- Train, coach, and motivate team members to deliver excellent guest service and attention to detail.
- Communicate room status updates, maintenance issues, and priorities with the Front Office and Engineering teams.
- Monitor and maintain housekeeping supply inventory, ensuring stock levels align with business needs and budget goals.
- Assist in managing labor hours and scheduling in accordance with occupancy levels.
- Ensure all housekeeping associates follow safety, sanitation, and chemical handling procedures.
- Address guest concerns or requests promptly and professionally, escalating as needed to management.
- Support deep cleaning projects, special assignments, and quality audits as directed.
- Promote Dellshire Resort’s brand values, sustainability initiatives, and culture of excellence through daily leadership.
- Complete necessary administrative reports including inspection forms, performance notes, and attendance tracking.
What are we looking for?
Who You Are
- High school diploma or equivalent required; coursework or certification in hospitality or operations management preferred.
- Minimum 2 years of housekeeping or hotel operations experience; 1 year in a supervisory or lead role preferred.
- Strong organizational, communication, and leadership skills.
- Knowledge of cleaning procedures, safety standards, and chemical use.
- Proficiency in Microsoft Office and familiarity with property management or housekeeping systems (Opera, HotSOS, or similar).
- Ability to manage multiple priorities and maintain composure in a fast-paced environment.
- Professional appearance and demeanor with a strong attention to detail.
- Flexibility to work weekends, holidays, and varied shifts based on business needs.
- Other duties as assigned by Manager.
Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every room tells a story, and every story begins with you.
Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.