Front Desk Agent at Pyramid Global Hospitality in Rio Grande, PR

FRONT DESK AGENT Location: Hyatt Regency Grand Reserve Puerto Rico Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today. What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: • Help guests discover their “Wanderlust” experience. • Provide exceptional customer service by being engaging and taking sincere interest. • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. • Promote and sell special hotel programs. • Interact with resort staff in a professional manner, assisting other departments with necessary information. • Be knowledgeable of all emergency procedures and policies. • Maintain house bank. • Carry out guest check-outs according to their payment method and account status, strictly following the established check-out standards and procedures. • Communicate all pertinent information to manager on duty. • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. • Assist other departments as needed. What are we looking for? Qualifications: • High school diploma or equivalent.  • A strong desire to make an impact on other people. • An outgoing and engaging personality. • Computer skills. • Bilingual. • Excellent verbal and written communication skills • Ability to work in a fast-paced setting • Ability to stand for the duration of the shift • Must be available to work various shifts including weekends, night shifts, and holidays Compensation: $14.00 $14.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ACTUAL COMPENSATION PACKAGES ARE BASED ON A WIDE ARRAY OF FACTORS UNIQUE TO EACH CANDIDATE, INCLUDING BUT NOT LIMITED TO SKILL SET, YEARS & DEPTH OF EXPERIENCE, CERTIFICATIONS AND SPECIFIC OFFICE LOCATION. THIS MAY DIFFER IN OTHER LOCATIONS DUE TO COST OF LABOR CONSIDERATIONS.