Pyramid Global Hospitality→
Food & Beverage Manager at Dawn Manor at Pyramid… · Wisconsin…
Skills
Job Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.
What you will have an opportunity to do:
Food & Beverage Manager
Dellshire Resort at Dawn Manor Where imagination, wonder, and togetherness come to life in extraordinary style.
Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.
The Food & Beverage Manager is responsible for overseeing the daily front-of-house operations at Dellshire Resort’s off-site restaurant, Dawn Manor. This role ensures exceptional guest service, operational efficiency, and a positive team environment while maintaining the highest hospitality standards.
The Food & Beverage Manager leads service operations, develops team members, supports revenue goals, and fosters a culture of accountability, teamwork, and professional growth. This leader serves as a mentor to the team while ensuring a memorable dining experience that reflects Dellshire Resort’s commitment to exceptional service, quality, and guest satisfaction.
Why You’ll Love Dellshire
- Be part of a resort that blends luxury and adventure into a storybook setting.
- Work with a team that values creativity, collaboration, and connection.
- Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
- Competitive pay
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
What You’ll Do
Essential Duties & Responsibilities
- Lead daily restaurant operations including service, staffing, and guest experience.
- Supervise front-of-house team members including servers, bartenders, hosts, and support staff.
- Create and manage team schedules based on business levels and operational needs.
- Ensure service standards, cleanliness, and hospitality expectations are consistently met.
- Respond promptly and professionally to guest concerns or feedback.
- Train, coach, and develop team members to support service excellence.
- Serve as a mentor to team members, supporting their professional growth and career development.
- Foster a positive, collaborative, and team-oriented work environment that encourages engagement, retention, and service excellence.
- Identify and develop future leaders within the department through ongoing coaching, training, and accountability.
- Monitor labor costs and assist with managing departmental budgets.
- Work collaboratively with the culinary team to ensure smooth coordination between front and back of house.
- Maintain compliance with all company policies, alcohol service regulations, and health standards.
- Assist with inventory, ordering, and cost control initiatives.
- Support special events, promotions, and high-volume service periods.
- Lead by example through active participation in restaurant operations, including serving guests, bartending, running food, and clearing tables when business demands require additional support.
Leadership Expectations
- Promote a positive and professional culture.
- Avoid participating in gossip or negative conversations and actively stop them when they occur.
- Address concerns directly and professionally rather than through other team members.
- Treat all Realm Keepers fairly and consistently.
- Maintain appropriate boundaries and avoid favoritism.
- Support company decisions and present a united leadership front.
- Hold team members accountable while also coaching and developing them.
- Partner with leadership and HR on employee relations matters instead of trying to manage difficult situations independently.
- Demonstrate integrity, discretion, and sound judgment, especially when handling confidential information.
- Be solution-oriented and focused on what is best for the operation, guest experience, and team as a whole.
- Consistently demonstrate a positive attitude and foster an environment of respect, teamwork, and accountability.
- Build trust through open communication, professional conduct, and fair, consistent leadership.
- Support the success of the team by remaining approachable, visible, and engaged in daily operations.
- Encourage growth by recognizing accomplishments, providing constructive feedback, and creating development opportunities.
What are we looking for?
Who You Are
Qualifications & Experience
- 3-5 years of restaurant leadership experience in a hospitality or resort environment.
- Strong leadership, team development, and guest service skills.
- Experience managing high-volume dining environments.
- Knowledge of POS systems and restaurant operational reporting.
- Strong communication, problem-solving, and organizational abilities.
- Proven ability to mentor, develop, and retain high-performing teams.
- Demonstrated hands-on leadership style with a willingness to work alongside team members during service periods.
- Flexible availability including evenings, weekends, and holidays.
Preferred Proficiency Levels for Microsoft Office Products
- Team-Basic: Can create and join meetings, send and receive messages, and use basic features of the Teams interface.
- Outlook-Intermediate: Can create and manager calendars in Outlook, create and send emails, manage contacts, and use basic features of the Outlook interface.
- Word/Excel-Intermediate: Can create and edit documents, format text, and use basic formulas.
- SharePoint/OneDrive-Basic: General understanding of applications for file sharing purposes.
Join us in creating something extraordinary. Apply today to bring your passion for hospitality to Dellshire Resort—where every operation tells a story, and every story begins with you.
Dellshire Resortis part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Compensation:
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.