Pyramid Global Hospitality→
Breakfast Attendant at Pyramid Global Hospitality in Waltham, MA
Skills
Job Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
We are excited to announce that we are under new management and currently hiring motivated, reliable team members to join our refreshed and growing team! Start your new position with a sign on bonus waiting for you of $100 and then $250 after 90 days of employment! The Embassy Suites Boston/Waltham invites you to experience the best of Boston Massachusetts and surrounding areas! Our property is a true reflection of the city, filled with strong community and creativity throughout the halls. We are excited to welcome talented and highly motived individuals who have our passion for excellence.
The Breakfast Attendant is responsible for providing friendly, efficient service to hotel guests during breakfast hours. This position ensures the breakfast area is clean, organized, well-stocked, and welcoming while maintaining high standards of guest service, food safety, and cleanliness.
Essential Duties and Responsibilities
- Prepare and set up the breakfast buffet and dining area before service.
- Ensure all food and beverage items are properly stocked and presented throughout breakfast service.
- Monitor buffet items and replenish food, beverages, utensils, plates, and other supplies as needed.
- Maintain a clean, organized, and sanitary breakfast area throughout the shift.
- Clear and clean tables promptly and reset them for incoming guests.
- Assist guests with questions regarding breakfast offerings and hotel amenities.
- Provide friendly, professional, and attentive service to all guests.
- Monitor food temperatures and follow all food safety and sanitation procedures.
- Properly store food and maintain appropriate food-handling standards.
- Clean and sanitize tables, counters, equipment, dishes, and other work areas.
- Assist with washing dishes and maintaining cleanliness in the kitchen and breakfast areas as needed.
- Complete opening and closing duties according to department procedures.
- Properly dispose of trash and maintain cleanliness of the surrounding areas.
- Report equipment issues, maintenance concerns, or supply shortages to management.
- Follow all hotel policies, procedures, and safety standards.
- Work cooperatively with other departments and team members to provide an excellent guest experience.
- Perform other duties as assigned by management.
Qualifications
- Previous hotel, restaurant, or customer service experience preferred but not required.
- Ability to provide excellent guest service in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Must be reliable, punctual, and dependable.
- Ability to maintain a clean and organized work environment.
- Basic understanding of food safety and sanitation practices preferred.
- Ability to stand, walk, bend, reach, and lift throughout the shift.
- Ability to lift and carry supplies weighing up to 25–50 pounds as needed.
Guest Service Expectations
The Breakfast Attendant is expected to maintain a positive and professional attitude while interacting with guests. The position should anticipate guest needs, respond to requests promptly, and help create a welcoming breakfast experience that reflects the hotel's standards.
Schedule
Must be available to work early morning shifts, weekends, and holidays as required by hotel operations.
Physical Requirements
This position requires prolonged periods of standing and walking, as well as frequent bending, reaching, lifting, carrying, and pushing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
What are we looking for?
Compensation: $17.00
$17.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.