(Part Time )Technical - Customer Support… at Pyramid… · Pittsburgh

Company Description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation
• Lifecycle IT solutions
• Application Development & Support
• Outsourced Testing
• Mobile Development and Test Automation

Job Description

Carnegie Learning's Customer Support Department provides end user support for our suite of technology-based curricula. We are looking for highly motivated students to assist customers in using our educational software and services. Students will be a significant contributor to our customer satisfaction, and must treat each contact with the care and handling deserved by a valued customer.

Required Skills:

• Working knowledge of Windows and Macintosh operating systems.
• Ability to handle all support requests in a timely and professional manner.
• Excellent written and oral communication skills, patience and friendly demeanor.
• Analytical and problem-solving skills.
• Ability to work scheduled shifts.
• Student positions will primarily be working during evening hours (4pm-9pm). Spanish language skills are considered a plus but are not required.
• Fluency in Spanish is not required, but is considered a plus.

Responsibilities:

• Answer, research, and resolve customer questions via phone and email in a timely and friendly manner.
• Log all customer correspondence in our tracking system
• Answer any questions regarding the technical functionality of the software and/or installation process.
• Troubleshoot technical issues related to installations or general use of software.

Additional Information

This is a Part Time position for those who is interested in making extra dollars working part time Monday to Friday 04:00 pm to 09:00 pm or 05:00pm to 09:00pm