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The Office Reviewer is responsible for managing billing operations, contract administration, customer account setup, branch phone coverage, and project documentation. This role ensures financial accuracy, compliance with regulatory and contractual requirements, and seamless coordination between customers, vendors, and internal teams throughout the lifecycle of installation projects.

Essential Duties & Responsibilities:

• Process installation billing and ensure accuracy based on contract terms and project milestones
• Create and manage jobs for Recurring Monthly Revenue (RMR) services
• Handle customer billing inquiries and resolve account discrepancies
• Process credit requests with proper documentation and approvals
• Review and process vendor invoices in a timely and accurate manner
• Resolve discrepancies and coordinate with vendors and internal stakeholders
• Set up new customer accounts in Sedona for all non-WeSuite customers
• Ensure all contract details align with billing and service requirements
• Close out installation jobs after confirming all billing and documentation requirements are complete
• Support job setup and system accuracy across platforms
• Manage CPR prevailing wage requirements and maintain compliance records
• Oversee all installation-related documentation, including conditional waivers, project paperwork, and compliance forms
• Collect and maintain builder W-9s, Certificates of Insurance (COIs), and vendor packets
• Coordinate hotel bookings and travel arrangements for installers
• Answer and manage incoming branch phone calls, provide customer assistance and route calls to the appropriate department
• Serve as a primary point of contact for customers and visitors contacting the branch and ensure calls and inquiries are handled in a professional and timely manner
• Maintain organized records and ensure documentation is complete and accessible
• Support cross-training and process documentation for key responsibilities
• Perform other duties assigned by management.

Education/Qualifications:

• Bachelor or Associate degree or equivalent work experience.
• Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.
• Ability to type at least 50 wpm.
• Ability to proofread.
• Proficient in Microsoft Office Suite or similar software.
• Basic understanding of office equipment.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently and identify and solve problems.
• Ability to organize and prioritize work.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Compensation:

• $30–$34/hour depending on experience

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.