PwC
Service Level Manager at PwC in Bangalore Rural, Bengaluru
ExperiencedOn-siteBangalore Rural, Bengaluru
Skills
Service Level ManagementSLAServicenowITSMITILIT OperationsService ManagementOperations
Job Description
Preferred candidate profile . ITIL Practitioner or Service Design certification
Experience defining,negotiating,and structuring SLA frameworks in complex multi-tower managed services contracts
Experience with OLA and underpinning contract management in outsourced or co-sourced delivery models
Experience defining,negotiating,and structuring SLA frameworks in complex multi-tower managed services contracts
Experience with OLA and underpinning contract management in outsourced or co-sourced delivery models